Subject: Re: Arrange call back to the customer [email-masked]
From: Shakeeb Arsalan <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Ali Mkhaimer <[email-masked]>, Rawan Barghouth <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Saeed Khawaldeh <[email-masked]>, Amani Khraisat <[email-masked]>, ccwebteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nour Hanayneh <[email-masked]>, escalations dxbteam <[email-masked]>, JUHI GOEL <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 19 Jan 2021 23:12:52 -0700 (MST)

Hi Team, 

Please advise did we call this customer ? 
Has the issue been resolved ? 

Regards 
Shakeeb 

From: "Mohd Imran" <[email-masked]> 
To: "Ali Mkhaimer" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, "Mohammad Tarabishi" <[email-masked]>, "Saeed Khawaldeh" <[email-masked]>, "Amani Khraisat" <[email-masked]>, "ccwebteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Nour Hanayneh" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "JUHI GOEL" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, January 19, 2021 5:37:10 PM 
Subject: RE: Arrange call back to the customer [email-masked] 

Hi Team, 

Can we please call this customer and assist urgently 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Tuesday, January 19, 2021 4:05 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; JUHI GOEL <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohd Imran <[email-masked]> 
Subject: Arrange call back to the customer [email-masked] 

External email sender, please take precaution. 

Hi Team, 

Complaint ID: 1998915 
Customer Email ID: [ mailto:[email-masked] | [email-masked] ] 
Customer's contact NO: 94970514 

Issue description: The customer has sent us the following (( Regarding the above mentioned subject , Again & again , Please note that i have contacted my bank again and throw successful transaction No#010040020295 stated On 9-4-2020 amount is deducted from my account and transfered from gulf bank to centrepoint acount successfully... let Some one from finance confirm or send to me officially that centrepoint did not receive this successful payement so i can send that to the bank officially... you are requested to take immediate action regarding that .)) and he looped Harish and Mustafa in his email. 

We request you to please contact the customer and resolve his issue. 

Regards 
Shakeeb 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com