Subject: Re: Refund RRN Request - 6481164567
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 17 Jan 2021 02:31:53 -0700 (MST)

Hi Jessie, 

Any update on this issue ? 

Regards 
shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Cc: "Malik Ismail" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, December 27, 2020 11:33:46 PM 
Subject: RE: Refund RRN Request - 6481164567 

[ mailto:[email-masked] | @Shakeeb Arsalan ] 

Forwarded to finance for them to do bank transfer. Will revert. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Saturday, December 26, 2020 3:25 PM 
To: Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Mohd Imran <[email-masked]> 
Cc: Malik Ismail <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Re: Refund RRN Request - 6481164567 

External email sender, please take precaution. 

Hi Team, 

Please assist regarding the following concern. 

Regards 
shakeeb 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 21, 2020 4:06:42 PM 
Subject: Re: Refund RRN Request - 6481164567 

Hi Malik, 

Please find the bank details below for bank transfer. 

Bank and the branch: Al-Rajhi Bank, branch number 374, Buraydah Al-Mota 

Account name: Ohoud Salim Al-Harbi 

Account number: 374608010153672 

IBAN Number: SA1980000374608010153672 

Account type : current account 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 19, 2020 1:07:39 PM 
Subject: Re: Refund RRN Request - 6481164567 

Hi Malik, 

Please find the bank details below for bank transfer. 

Bank and the branch: Al-Rajhi Bank, branch number 374, Buraydah Al-Mota 

Account name: Ohoud Salim Al-Harbi 

Account number: 374608010153672 

IBAN Number: SA1980000374608010153672 

Account type : current account 

Thanks, 

Apoorv 

From: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 6 December, 2020 17:38:13 
Subject: RE: Refund RRN Request - 6481164567 

[ mailto:[email-masked] | @Apoorv Joshi ] 

Please get bank details from customer. 

Regards, 

Malik 

From: Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 6, 2020 1:03 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund RRN Request - 6481164567 

External email sender, please take precaution. 

Hi Malik, 

Please go ahead for the manual refund since it is missed out it seems. 

Thanks, 
Sankar. 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 6 December 2020 at 5:50 AM 
To: Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund RRN Request - 6481164567 

[ mailto:[email-masked] | @Sankar T ] 

Reminder please 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 3, 2020 2:01 PM 
To: Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund RRN Request - 6481164567 
Importance: High 

Hi Sankar, 

Please confirm if should process manual refund. Pending since Apr. 6481164567 

Regards, 

Malik 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 3, 2020 11:57 AM 
To: PayFort Operations Team < [ mailto:[email-masked] | [email-masked] ] >; support < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund RRN Request - 6481164567 

External email sender, please take precaution. 

Hi Team, 

Please update on the below case. 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "PayFort Operations Team" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 30, 2020 11:58:08 AM 
Subject: Refund RRN Request - 6481164567 

Hi Team, 

With reference to the order number: 6481164567 

Request Token Number: 158676384700061200 

Authentication/Transaction ID: 703099 

Kindly share the "refund RRN" for this order, as we can see the refund has been successfully processed from our end for this on Aug 4, 2020 however, the customer is reporting they have not received this refund. Please find attached their Bank Statement for the same. 

Thank you for your help! 

Regards, 

Apoorv 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cc1fb52031e314bb1c8bb08d8a990d750%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637445786853362536%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TECvxLrsUb%2Bw0L5csRWCOAxSkKWwxwIHNLbdWDdr4wo%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com