Subject: Re: Refund in Bank Account / 9614893308
From: Manish Kumar <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 14 Jan 2021 03:09:04 -0700 (MST)

Please note that Hybris ticket# 03775079 created on 12/27/2020 and also asked the updae for the same on 1/13/2021 to process the bank trasfer however no response received yet. 

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, December 23, 2020 11:18:45 PM 
Subject: RE: Refund in Bank Account / 9614893308 

[ mailto:[email-masked] | @Seeta Seeta ] 

Create a ticket and assign to the finance team. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Seeta Seeta <[email-masked]> 
Sent: Wednesday, December 23, 2020 2:31 PM 
To: Malik Ismail <[email-masked]> 
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: Re: Refund in Bank Account / 9614893308 

External email sender, please take precaution. 

Hi Malik, 

Kindly assist us to process the bank transfer as the account details has already been update on Hybris and also the My Credit has been cancelled. 

Thanks & Regards, 
Seeta Kunwar 

From: "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 15 December, 2020 20:29:04 
Subject: Refund in Bank Account / 9614893308 

Hi Team, 

The customer requested for the bank refund so MyCredit refund is removed and the technical team has updated the bank details in the customer's account so we have escalated to the finance team to initiate the refund in his bank account but till now amount has not refunded. 

So we request you please do the needful and help us to close this case as soon as possible. 

Order Date: Nov 17, 2020 

Order ID: 9614893308 

Tracking ID: N/A 

Bank Account Number: 170113010001 

Refund Amount: AED 208.35 

Ticket number - 1755686 

We are looking forward to your reply. 

Regards 

Rehan 

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