Subject: Collection Delay - 9612961266
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Imran <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, Dipesh Regmi <[email-masked]>, Ashish Karini <[email-masked]>
Date: Wed, 13 Jan 2021 06:09:52 -0700 (MST)

Hi Team, 

With reference to the Order No: 9612961266 
Tracking id: RP122720002201 

Customer is insisting that they have not been contacted yet and they wil be reporting to consumer protection if the collection is not arranged asap. We have also marked this for reattempt and shared the same with LMG along with customer's contact number and address already but receiving no response on the same. 

Customer details are as follows: 
Contact number: 0559933324 
Address: Apartment 605, Khor plaza building, Algrhoud, Dubai 

Thank you for your help! 

Regards, 
Apoorv 

From: "Srishty Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 14 December, 2020 16:04:05 
Subject: Late Pickup 

Hi Team, 

Ticket No: 1836430 
Order No: 9612961266 
Tracking id: RP122720002201 
RMA created: Nov 11, 2020. 

The customer is waiting for the return to be collected. The issue has been escalated to our courier team and there is no update from them. 

Kindly advice for the same. 

Regards, 
Srishty