Subject: RE: Gift Card issue
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Thu, 7 Jan 2021 10:28:42 +0000

What was the concern for this again?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, December 29, 2020 11:55 AM
To: [email-masked]; Sreejith Radhakrishnan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>
Subject: Gift Card issue

External email sender, please take precaution.
Hi Team,
Card NO 1609979989911721751980608
Pin code 1147

Issue description: the customer got the Gift Card (PFA) and it is for 500 SAR, as per him he used 300 only
and now he is not able to redeem the remaining 200

Can you please check and confirm how much did the customer use from this gift card.

Regards
Shakeeb
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Subject: INC0946477 - Sales Data
From: IT Service <[email-masked]>
To: Jessie Caparas <[email-masked]>
Date: Tue, 5 Jan 2021 08:19:15 +0000

Hi,

Issue:Sales Data

Solution: please find the attached transaction details of the given gift card . We will be closing this ticket .

Your feedback is very important to us and will help us to improve our ability to serve you.
We request you to participate in feedback survey email you receive for this request.
Thank you very much for your time and cooperation.

Best Regards,
Ahalya
POS Application Team

Note:
We kindly request to provide below details while logging any new ticket for quick resolution.
1. Contact number to reach
2. Issue explained in detail with all data, error screen shot, user detail, report name, path etc.
3. Filled predefined template and all approvals

Ref:MSG12110048_EPgWgnGbgQ5lEmpF65B

Subject: INC0946477 - Sales Data
From: IT Service <[email-masked]>
To: Jessie Caparas <[email-masked]>
Date: Thu, 7 Jan 2021 05:13:46 +0000

Hi ,

I am writing in reference to ticket number INC0946477.
The request is related to Sales Data

Post our initial analysis, we would require below additional details to continue working on this
request.

1. The given gift card is scanned in two transactions hence money is deducted from the gift card twice.But the payment is not done successfully with the gift cards.Attaching the EJ of both transactions.please inform the business to load the amount in the gift card .
We look forward to hearing from you.

Regards,
Ahalya
POS Application Team

Ref:MSG12138325_092YctAc8L9Z2kJo71m