Subject: Re: Refund Not Processed// 2000435313
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Algaili Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 4 Jan 2021 20:55:07 -0700 (MST)

Hi Team, 

With reference to the tracking number 43826526601, we request you to check the details and let us know whether the item has been collected or not from the customer. If yes then please provide us the tracking number under which the item was delivered to our warehouse. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 30 December, 2020 10:06:13 
Subject: Refund Not Processed// 2000435313 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date :06-Nov-2020 
Order ID: 2000435313 
Return Tracking ID: 43826526601 
RMA: 1000282105 
Assistance Required: To process the refund. 

Issue Description: The customer raised a return request for one item and as per Aramex team the item has been collected. Please confirm if you have received the item so that we can refund the customer asap. 

Regards, 
Algaily