Subject: Re: Courier partner asked for extra amount / 6229499597
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>, Mohammed Athar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>, Sulaiman Rehman <[email-masked]>, ramesh gottimukkala <[email-masked]>
Date: Mon, 4 Jan 2021 06:46:36 -0700 (MST)

From: "Malik Ismail" <[email-masked]> 
To: "sachin maheshwari" <[email-masked]>, "ecomrdc babyshop5" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohammed Athar" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Rehan Khan" <[email-masked]>, "Sulaiman Rehman" <[email-masked]>, "ramesh gottimukkala" <[email-masked]> 
Sent: Tuesday, December 1, 2020 9:11:20 AM 
Subject: RE: Courier partner asked for extra amount / 6229499597 

Thanks Sachin . 

[ mailto:[email-masked] | @Mohammed Athar ] – FYI 

Regards, 

Malik 

From: Sachin Maheshwari <[email-masked]> 
Sent: Monday, November 30, 2020 9:50 AM 
To: Malik Ismail <[email-masked]>; EcomRDC babyshop5 <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Rehan Khan <[email-masked]>; Sulaiman Rehman <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Mohammed Athar <[email-masked]> 
Subject: RE: Courier partner asked for extra amount / 6229499597 

Hi [ mailto:[email-masked] | 
@Malik Ismail ] , 

Pls go ahead with Manual refund. 

Regards, 

Sachin 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 22, 2020 3:31 PM 
To: EcomRDC babyshop5 < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Rehan Khan < [ mailto:[email-masked] | [email-masked] ] >; Sulaiman Rehman < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Courier partner asked for extra amount / 6229499597 

Hi Sachin, 

Please approve to refund extra amount collected SAR 250.65 to customer. 

Regards, 

Malik 

From: EcomRDC babyshop5 < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 22, 2020 3:24 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Rehan Khan < [ mailto:[email-masked] | [email-masked] ] >; Sulaiman Rehman < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Courier partner asked for extra amount / 6229499597 

Dear Malik, 

Please inform to you collected cash SR 706/- has been deposited in LA account. 

Delivery done on 06_OCT_2020, cash deposited on 07_OCT_2020. 

Thanks & regards, 

Akram Shaik 

From: Malik Ismail 
Sent: Sunday, November 22, 2020 11:51 AM 
To: EcomRDC babyshop5; seeta.seeta; Escalations Dxbteam 
Cc: Fauzan Musalman; Shakeeb Arsalan; Apoorv Joshi; Rehan Khan; Sulaiman Rehman; Ramesh Gottimukkala; Sachin Maheshwari 
Subject: RE: Courier partner asked for extra amount / 6229499597 

Hi Akram, 

Please note the amount to be collected SAR 455.35 , PFA invoice. 

Please arrange to return extra amount SAR 250.65 to customer. 

Regards, 

Malik 

From: EcomRDC babyshop5 < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 22, 2020 12:10 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Rehan Khan < [ mailto:[email-masked] | [email-masked] ] >; Sulaiman Rehman < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Courier partner asked for extra amount / 6229499597 

Dear Malik, 

The subject order collected amount as per trip sheet Sr-706. 

Thanks & regards, 

Akram Shaik 

From: Malik Ismail 
Sent: Saturday, November 21, 2020 4:37 PM 
To: seeta.seeta; Escalations Dxbteam; EcomRDC babyshop5 
Cc: Fauzan Musalman; Shakeeb Arsalan; Apoorv Joshi; Rehan Khan 
Subject: RE: Courier partner asked for extra amount / 6229499597 

Hi [ mailto:[email-masked] | 
@EcomRDC babyshop5 ] , 

Please confirm amount collected from customer for item 161397077. 

Regards, 

Malik 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, November 21, 2020 10:43 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Rehan Khan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Courier partner asked for extra amount / 6229499597 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us for the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 29 October, 2020 08:29:19 
Subject: Courier partner asked for extra amount / 6229499597 

Hi Team, 

The customer has placed his order on Oct 2, 2020 and order has 2 shipments. 

The subtotal price of this order was SAR 717.25 but the amount requested from the courier partner is much more. 

The first shipment was delivered and courier partner asked for SAR 261.90. 

The second shipment was delivered for the WWD item but courier partner asked for SAR 706 so now the total price is SAR 967.90 which is SAR 250.65 more than the original price. 

We have escalated to the courier team but we have not received any response from their side. 

So we request you please do the needful and help us to resolve this issue as soon as possible. 

Order Date: Oct 2, 2020 

Order ID: 6229499597 

Tracking ID: 14890476229499597 

Ticket number - 1561648 

We are looking forward to your reply. 

Regards 

Rehan 
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