Subject: RE: Customer complaint - 9621348349
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, "Lelani Uypala" <[email-masked]>, Ankit Narula <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 4 Jan 2021 07:28:32 +0000

Hi Seeta,

Please see the attached reply which was already shared with you on Dec 30th.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]>
Sent: Sunday, January 3, 2021 2:38 PM
To: Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Lelani Uypala <[email-masked]>; Ankit Narula <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Customer complaint - 9621348349
Importance: High

External email sender, please take precaution.
Hi Akshay,

Till now we have not received any update in below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 3 January, 2021 02:44:31
Subject: Fwd: Customer complaint - 9621348349

Hi Team,

Any Update?

Regards,
Nikhil.

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Lelani Uypala" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Chester Dsouza" <[email-masked]<mailto:[email-masked]>>, "Ankit Narula" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 29 December, 2020 13:16:15
Subject: RE: Customer complaint - 9621348349

@Ankit Narula<mailto:[email-masked]> Any update?

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Lelani Uypala <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 27, 2020 10:31 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Chester Dsouza <[email-masked]<mailto:[email-masked]>>; Ankit Narula <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer complaint - 9621348349

Looping @Ankit Narula<mailto:[email-masked]>, kindly help to sort the issue.

Regards,
Lelani Uypala
eCommerce Coordinator

  +971 4 517 3229
[signature_55581850]   +971 52 430 7161

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C58fb377ec1aa4298eb4a08d8afd39fb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637452670759856719%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=LZ3f%2F1XGLMZRHjbpfHTlMMZ7I8xE2GkU6d2Lux9TTtk%3D&reserved=0>

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 27, 2020 1:03 AM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Chester Dsouza <[email-masked]<mailto:[email-masked]>>; Lelani Uypala <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer complaint - 9621348349

Looping @Chester Dsouza<mailto:[email-masked]> @Lelani  Uypala<mailto:[email-masked]> Please help in getting the shoes exchanged from one of the stores if possible.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 25, 2020 9:12 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer complaint - 9621348349

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 25 December, 2020 00:38:23
Subject: Customer complaint - 9621348349

Hi Team,

The customer is complaining that we have deliberately send him the wrong sized shoes, even if it was mentioned on the box that it contains size 8 shoes. Please refer to the attached images.

The customer is asking for the difference amount, but the item is Out of Stock as per the website.

Kindly advise.

Regards,
Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Customer complaint - 9621348349
From: Akshay Berry <[email-masked]>
To: Abhinav Sonkar <[email-masked]>, Ankit Narula <[email-masked]>, Nitish Pandey <[email-masked]>, seeta.seeta <[email-masked]>
Cc: Ovais Mukhtar <[email-masked]>, Naseem Ahmad <[email-masked]>, Mohammad Mansoor <[email-masked]>, "Lelani Uypala" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 30 Dec 2020 08:09:37 +0000

@seeta.seeta<mailto:[email-masked]> Please proceed for the return and refund as per the approval.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Abhinav Sonkar <[email-masked]>
Sent: Wednesday, December 30, 2020 12:07 PM
To: Akshay Berry <[email-masked]>; Ankit Narula <[email-masked]>; Nitish Pandey <[email-masked]>
Cc: Ovais Mukhtar <[email-masked]>; Naseem Ahmad <[email-masked]>; Mohammad Mansoor <[email-masked]>; Lelani Uypala <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Customer complaint - 9621348349

Hi @Akshay Berry<mailto:[email-masked]>,

Please refund.

Regards,

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 30, 2020 11:35 AM
To: Ankit Narula <[email-masked]<mailto:[email-masked]>>; Nitish Pandey <[email-masked]<mailto:[email-masked]>>; Abhinav Sonkar <[email-masked]<mailto:[email-masked]>>
Cc: Ovais Mukhtar <[email-masked]<mailto:[email-masked]>>; Naseem Ahmad <[email-masked]<mailto:[email-masked]>>; Mohammad Mansoor <[email-masked]<mailto:[email-masked]>>; Lelani Uypala <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer complaint - 9621348349

Any update?

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Akshay Berry
Sent: Tuesday, December 29, 2020 12:12 PM
To: Ankit Narula <[email-masked]<mailto:[email-masked]>>; Nitish Pandey <[email-masked]<mailto:[email-masked]>>; Abhinav Sonkar <[email-masked]<mailto:[email-masked]>>
Cc: Ovais Mukhtar <[email-masked]<mailto:[email-masked]>>; Naseem Ahmad <[email-masked]<mailto:[email-masked]>>; Mohammad Mansoor <[email-masked]<mailto:[email-masked]>>; Lelani Uypala <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer complaint - 9621348349

Hi @Nitish<mailto:[email-masked]>,

The order number is mentioned in the subject line.

Attaching the pictures again shared by the customer.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Ankit Narula <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 29, 2020 12:09 PM
To: Nitish Pandey <[email-masked]<mailto:[email-masked]>>; Abhinav Sonkar <[email-masked]<mailto:[email-masked]>>
Cc: Ovais Mukhtar <[email-masked]<mailto:[email-masked]>>; Naseem Ahmad <[email-masked]<mailto:[email-masked]>>; Mohammad Mansoor <[email-masked]<mailto:[email-masked]>>; Lelani Uypala <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer complaint - 9621348349

HI Akshay / Lelani ,

Can you please help us with the order details for the below complaint .

Best Regards

Ankit Narula

Sr. Ecom Executive

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsmibrands.me%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C304c2c24d1a24177d15408d8ac9a4029%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449125785052541%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=EDGDHdS701e%2FWwi%2BsVjDX4h9adX8LHl3Z7rI0aFTh%2BY%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fsmibrands%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C304c2c24d1a24177d15408d8ac9a4029%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449125785062534%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sw6et1PCg9JEtJn0JLWeofo5U4HvZQxgabLmQKnw1RM%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fcarpisamiddleeast%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C304c2c24d1a24177d15408d8ac9a4029%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449125785062534%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jRDYhczDnUAQY8nT6lkd5hwHJYbVNTTM2oD%2BJ2yCEE8%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feccoarabia%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C304c2c24d1a24177d15408d8ac9a4029%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449125785072529%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AZMEy%2FiZbwHlynbnMiL9yifXPU59y8MgYSy4t0VmHiY%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fsmibrands%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C304c2c24d1a24177d15408d8ac9a4029%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449125785072529%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=IeMDNbBGc53Pk5vHApZdD%2Fz7EpURUk8PoKFNPzsmMMo%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fleconfortmiddleeast%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C304c2c24d1a24177d15408d8ac9a4029%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449125785082523%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=R3BjmjBka0DKEp9OOrD1kTPVnwTtN1E%2BlMj3wBX%2Fbao%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Flipsyarabia%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C304c2c24d1a24177d15408d8ac9a4029%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449125785082523%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=T%2FaFkHILUo3fhBTqAQ0GAaaqEjYkMxWJKfRWg7vY0Fg%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fpabloskymiddleeast%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C304c2c24d1a24177d15408d8ac9a4029%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449125785092518%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5%2B%2Fd1Q0OhmE1NA9lS0pW2aVZCPG%2BUDCIuGPdxPP%2FHOs%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fstevemaddenme%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C304c2c24d1a24177d15408d8ac9a4029%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449125785102512%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0n843AtqKiugScJNIVVPpLTGiMHN%2BQh34KpY82rIVrQ%3D&reserved=0>

Landmark Tower, Dubai Marina, Dubai, P.O. Box 25030, United Arab Emirates

Tel: +971 4 517-3352 Mobile: +971 559300729

From: Nitish Pandey <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 29, 2020 12:07 PM
To: Ankit Narula <[email-masked]<mailto:[email-masked]>>; Abhinav Sonkar <[email-masked]<mailto:[email-masked]>>
Cc: Ovais Mukhtar <[email-masked]<mailto:[email-masked]>>; Naseem Ahmad <[email-masked]<mailto:[email-masked]>>; Mohammad Mansoor <[email-masked]<mailto:[email-masked]>>; Lelani Uypala <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer complaint - 9621348349

Hi Ankit,

Can you share the order number to check the details.

Regards,

Nitish Pandey

From: Ankit Narula <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 29 December, 2020 11:51 AM
To: Abhinav Sonkar <[email-masked]<mailto:[email-masked]>>; Nitish Pandey <[email-masked]<mailto:[email-masked]>>
Cc: Ovais Mukhtar <[email-masked]<mailto:[email-masked]>>; Naseem Ahmad <[email-masked]<mailto:[email-masked]>>; Mohammad Mansoor <[email-masked]<mailto:[email-masked]>>; Lelani Uypala <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer complaint - 9621348349

HI Abhinav ,

Can you please update the status for the below .

Best Regards

Ankit Narula

Sr. Ecom Executive

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsmibrands.me%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C304c2c24d1a24177d15408d8ac9a4029%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449125785102512%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Dy3NhrkKaB1r9g8pHgsUwMQFHGSjXAC9J2W%2Bt%2FKW54M%3D&reserved=0>

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<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Flipsyarabia%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C304c2c24d1a24177d15408d8ac9a4029%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449125785142495%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AIP1Wje0bLZM%2FOITGv2TlWhgTAr1W1rTgRUo3E7JVwE%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fpabloskymiddleeast%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C304c2c24d1a24177d15408d8ac9a4029%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449125785142495%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oQrZyyuIVbOGFs%2FzKwnzGhgDyXFIQYkb1A4v%2F3pUGdw%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fstevemaddenme%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C304c2c24d1a24177d15408d8ac9a4029%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449125785152487%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=E2CecPb6mGZmlf2Exw6PgHZmHZLwHUn3oatrG0pH1Uc%3D&reserved=0>

Landmark Tower, Dubai Marina, Dubai, P.O. Box 25030, United Arab Emirates

Tel: +971 4 517-3352 Mobile: +971 559300729

From: Ankit Narula
Sent: Sunday, December 27, 2020 11:00 AM
To: Abhinav Sonkar <[email-masked]<mailto:[email-masked]>>; Nitish Pandey <[email-masked]<mailto:[email-masked]>>
Cc: Ovais Mukhtar <[email-masked]<mailto:[email-masked]>>; Naseem Ahmad <[email-masked]<mailto:[email-masked]>>; Mohammad Mansoor <[email-masked]<mailto:[email-masked]>>; Lelani Uypala <[email-masked]<mailto:[email-masked]>>
Subject: FW: Customer complaint - 9621348349

HI Abhinav / Nitish ,

Please find attached images for the shoes which have been sent to a customer with the wrong sizing .

The product was ordered from CP.COM in UAE .

Can you please assist in resolving the issue at the earliest .

Best Regards

Ankit Narula

Sr. Ecom Executive

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsmibrands.me%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C304c2c24d1a24177d15408d8ac9a4029%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449125785162478%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tI2VGQ%2BRgKwVDj3QARVOEgY4h6X6oV9O0lJ1U9vuJ9U%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fsmibrands%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C304c2c24d1a24177d15408d8ac9a4029%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449125785162478%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JLSaHtvSW8i6Zg6Jk6t0Dmx0mTMClMJ%2FqVw9tGfphRs%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fcarpisamiddleeast%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C304c2c24d1a24177d15408d8ac9a4029%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449125785172471%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xHhcv8SmCBaHkUVpzAlXfjvZStBlLpHIwDJeKxsJBDU%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feccoarabia%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C304c2c24d1a24177d15408d8ac9a4029%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449125785172471%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=p%2F6fWgr0XHFryTP%2FO3wEBosS8qx8i7cvOG4JCtIlVeA%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fsmibrands%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C304c2c24d1a24177d15408d8ac9a4029%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449125785182465%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aU0fIPgdnAjYESdggZ3F0BXbQhEn5kcisTnPUh1OhcA%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fleconfortmiddleeast%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C304c2c24d1a24177d15408d8ac9a4029%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449125785182465%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MJiT2GhY80N%2F7SXjXTICrNQpJZMYXrajSUHHPhSPmjg%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Flipsyarabia%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C304c2c24d1a24177d15408d8ac9a4029%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449125785192460%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FwumMZQbbrmMPJdtRo8XZT5m3EWIyZWsbX9y3O1spEw%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fpabloskymiddleeast%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C304c2c24d1a24177d15408d8ac9a4029%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449125785202455%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=EAEMff9zSuh%2FrgD3doHZhgKOOWUp6EVHnO0%2FQcew5Pk%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fstevemaddenme%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C304c2c24d1a24177d15408d8ac9a4029%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449125785202455%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ER1VnUJdcrKSNmcIe1fQrkEo6%2BbQtFdYgUFgwyIZZdM%3D&reserved=0>

Landmark Tower, Dubai Marina, Dubai, P.O. Box 25030, United Arab Emirates

Tel: +971 4 517-3352 Mobile: +971 559300729

From: Lelani Uypala <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 27, 2020 10:39 AM
To: Ankit Narula <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer complaint - 9621348349

Regards,

Lelani Uypala

eCommerce Coordinator

  +971 4 517 3229

   +971 52 430 7161

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C304c2c24d1a24177d15408d8ac9a4029%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449125785212449%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=yWTgw3BQm%2Bu1YHQYdGfOIOMeCGyCRLFGD%2BYt8TsPl4k%3D&reserved=0>

From: Lelani Uypala
Sent: Sunday, December 27, 2020 10:31 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Chester Dsouza <[email-masked]<mailto:[email-masked]>>; Ankit Narula <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer complaint - 9621348349

Looping @Ankit Narula<mailto:[email-masked]>, kindly help to sort the issue.

Regards,

Lelani Uypala

eCommerce Coordinator

  +971 4 517 3229

   +971 52 430 7161

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C304c2c24d1a24177d15408d8ac9a4029%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449125785212449%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=yWTgw3BQm%2Bu1YHQYdGfOIOMeCGyCRLFGD%2BYt8TsPl4k%3D&reserved=0>

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 27, 2020 1:03 AM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Chester Dsouza <[email-masked]<mailto:[email-masked]>>; Lelani Uypala <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer complaint - 9621348349

Looping @Chester Dsouza<mailto:[email-masked]> @Lelani  Uypala<mailto:[email-masked]> Please help in getting the shoes exchanged from one of the stores if possible.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 25, 2020 9:12 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer complaint - 9621348349

External email sender, please take precaution.

Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 25 December, 2020 00:38:23
Subject: Customer complaint - 9621348349

Hi Team,

The customer is complaining that we have deliberately send him the wrong sized shoes, even if it was mentioned on the box that it contains size 8 shoes. Please refer to the attached images.

The customer is asking for the difference amount, but the item is Out of Stock as per the website.

Kindly advise.

Regards,

Nikhil.