Subject: RE: Missing items
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Jed Conlocops2 <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Sree Adhikessavan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 30 Dec 2019 07:46:01 +0000

Hi Shakeeb,

Please share the full case history and get approval of refund from Mike Bermingham.

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, December 26, 2019 5:20 PM
To: Sagaya Suresh Kumar <[email-masked]>; Jed Conlocops2 <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Missing items

External email sender, please take precaution.
Hi Team,

Problem Statement: (Missing items)

Order Date :Nov 26, 2019

Order ID: 6454138366
Tracking ID: 161487484
Assistance Required: Need missing item

Issue Description: Customer placed order for 5 items but as per the customer he has only received 4 items, Under the consignment details we can see that all 5 items has been Delivered from our side.

Customer history: 1 ITEMS OUT OF 5 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

The missing item is 161487484 - - Linda Tree Garden 5-Piece King Comforter Set - 220x240 cms ,, SAR250.00

Regards,
Shakeeb
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