Subject: RE: Missing item
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Suvadeep Saha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Sree Adhikessavan <[email-masked]>, Sachin Maheshwari <[email-masked]>
Cc: Sagaya Suresh Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 30 Dec 2019 07:38:36 +0000

Hi Sachin,

Several emails have been sent with no reply related to the missing item.

@Sachin Maheshwari<mailto:[email-masked]>

Please advise on the below missing item case.

@Shakeeb Arsalan<mailto:[email-masked]> please provide the full case history.

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, December 27, 2019 7:18 PM
To: Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Sagaya Suresh Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Missing item

External email sender, please take precaution.
Hi Team,

Problem Statement – Missing item

Order ID – 6455360622
Order date Dec 2, 2019

Tracking ID S000318928708
​
Delivered Date 12/12/2019

Assistance Required –Customer claims that there is one item has not been shipped yet which is ( 161989711) Joie Kubbie Travel Cot , However on hybris it is showing delivered. Kindly confirm with us has the item been shipped with the order or not and if not please do the needful

Regards,
Shakeeb

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