Subject: Re: Missing Item
From: Shakeeb Arsalan <[email-masked]>
To: Ksaconloc Returns <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sat, 28 Dec 2019 10:54:04 -0700 (MST)

Hi Team, 

Problem Statement: (Refund) 

Order Date : Nov 5, 2019 
Order ID: 6450205859 
Returned Item : 161817759 - - Juniors Brent Travel System , Cost : SAR799.00 
Tracking ID: 45048123105 

As per aramex the item mentioned above has been returned to your side, Kindly confirm the same and initiate the refund if you have received it. 

Regards 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Monday, 23 December, 2019 18:12:30 
Subject: RE: Missing Item 

Looped you on another chain mail related to this case. 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Friday, December 20, 2019 8:43 PM 
To: Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: Missing Item 

External email sender, please take precaution. 

Hi Team, 

Problem Statement: (Missing items) 

Order Date : Nov 5, 2019 

Order ID: 6450205859 

Missing Item : 161817759 - - Juniors Brent Travel System , Cost : SAR799.00 

Tracking ID: 45048123105 

Issue Description: Customer placed order for 9 items but as per the customer he has only received 8 items and paid full amount, Under the consignment details we can see that all 9 items has been Delivered from our side. 

Customer history: 1 ITEMS OUT OF 9 IS MISSING, CUSTOMER WANTS THE ITEM ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. IT IS HIS 7th ORDER. 

Kindly advise us 

Regards, 

Shakeeb 
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