Subject: Missing Item
From: Shakeeb Arsalan <[email-masked]>
To: Sagaya Suresh Kumar <[email-masked]>, [email-masked], [email-masked]
Cc: [email-masked]
Date: Thu, 26 Dec 2019 03:54:13 -0700 (MST)

Hi team, 

Problem Statement – Missing Item 
Order ID –6453490714 
Item ID –161707486 
Tracking ID -S000256641973 
Assistance Required –can you please confirm if you ​shipped the item mentioned above or not ? 

The courier partner is saying they have delivered the shipment which they have received from your side, and the customer is saying he has not received the item mentioned above ? 

regards, 
Shakeeb