Subject: RE: Missing item
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 23 Dec 2019 12:40:02 +0000

Hi Shakeeb,

Simply create a JIRA ticket for this item as missing then attach the blanket approval for items less than SAR 100

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, December 20, 2019 7:09 PM
To: Sagaya Suresh Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Missing item

External email sender, please take precaution.
Hi Team,

Problem Statement: (Missing items)

Order Date : 10-Nov-2019
Order ID: 6450757724
Missing Item : 160921639 - - Glitter Detail High-Top Shoes with Zip Closure , Cost : SAR 139.00

Tracking ID: 45049211211
Assistance Required: Need missing item

Issue Description: Customer placed order for 17 items but as per the customer he has only received 16 items, Under the consignment details we can see that all 17 items have been Delivered from our side.

Customer history: 1 ITEMS OUT OF 17 IS MISSING. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. IT IS HIS THIRD ORDER.

Regards,
Shakeeb
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