Subject: RE: Refund
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 23 Dec 2019 12:26:01 +0000

Hi Shakeeb,

There are 2 escalations for the same case.

Advised the other team to get a refund approval for this order.

Find the attached email.

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, December 20, 2019 5:38 PM
To: Ksaconloc Returns <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Refund

External email sender, please take precaution.
Hi team.

order number: 6449604103

Order Date : Oct 31, 2019

Tracking ID: 34154711783804
RMA: 22782064
Returned Items IDs : 161543075 - 161538772 - 161179783 - 161589711 -161548658

As per Fetchr the RMA mentioned above has been submitted to your side, Kindly confirm and process the refund if you have received the items.
Customer is chasing us.
Regards,
Shakeeb
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Subject: RE: Refund for order 6449604103
From: Jessie Caparas <[email-masked]>
To: Ali Mkhaimer <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: ccbackoffice <[email-masked]>
Date: Mon, 23 Dec 2019 05:11:16 +0000

Hi Ali,

Please get approval from both concept heads explaining the whole case history with the escalation made and refund value.

From: Ali Mkhaimer <[email-masked]>
Sent: Saturday, December 21, 2019 6:57 PM
To: Escalations Dxbteam <[email-masked]>
Cc: ccbackoffice <[email-masked]>
Subject: Refund for order 6449604103
Importance: High

External email sender, please take precaution.

Dear Team,

We have received a complaint from the below customer as she has two return request one from our company and another one from different company but  Aramex returned the other company goods to our warehouse and we can’t process the RMA because of wrong item received,

We need your support with the manual refund.

Refund amount : 212.4 SAR to bank account.

Concept :centrepoint

Order number : 6449604103

Please find the attached for your reference.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 79 175 7169

E: mailto:[email-masked]

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