Subject: RE: Late delivery
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Thu, 19 Dec 2019 11:29:17 +0000

Hi Shakeeb,

If customer agrees for a voucher, I’m okay with it.

If the customer wants my credit, better get it done through JIRA.

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, December 19, 2019 2:56 PM
To: Jessie Caparas <[email-masked]>
Subject: Re: Late delivery

External email sender, please take precaution.
Hi Jessie,

It is COD order,

Shall we go ahead and ask for a voucher ?
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 19 December, 2019 13:50:35
Subject: RE: Late delivery

Hi Seeta,

Go ahead and create an RMA for the missing item – anyhow it’s only SAR 57.

Raise to JIRA to process the RMA.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 11, 2019 5:02 PM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>
Cc: Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Late delivery
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to order number:6446881199, the order was placed on Sep 30, 2019 customer is chasing us for his missing item.

Customer placed the order for 3 items. As per the hybris 2 items has been delivered through Aramex team on 10/7/19 5:39 PM and another item 161826139 - - Textured Crossbody Bag with Metallic Chain is still showing shipped with SMSA courier on 10/27/19 3:00 PM.

We have already escalated the case to SMSA team and we have been informed that they have physically not recived any item under 290061686842 tracking number.

We request you to check this concern on priority basis and the case is pending since Sept. Attaching the SMSA team revert as well.

Thanks & Regards,
Seeta Kunwar
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