Subject: Re: Amount has to be transferred to the customer bank account
From: Shakeeb Arsalan <[email-masked]>
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Date: Mon, 16 Dec 2019 11:47:04 -0700 (MST)

Hi Mahmoud, 

Customer shared with us the correct IBAN NO : SA3380000425608010367859 

Please do the needful now 

Regards 

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 16 December, 2019 17:22:09 
Subject: RE: Amount has to be transferred to the customer bank account 

HI [ mailto:[email-masked] | 
@Shakeeb Arsalan ] 

Iban number should be 24 dig including SA 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Monday, December 16, 2019 3:19 PM 
To: Escalations Dxbteam <[email-masked]> 
Subject: Re: Amount has to be transferred to the customer bank account 

External email sender, please take precaution. 

Hi Mahmoud, 

I am sorry for the inconvenience. 

This is the correct order ID : 6446851681 

The Customer returned the items and got the refund (101.7 SAR) in his my credit, He wanted the amount to be transferred to his bank account, so we asked Jira to remove the amount from his my credit. 
Kindly do the needful and have the amount transferred to the bank amount. 

Regards 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 16 December, 2019 16:16:52 
Subject: Amount has to be transferred to the customer bank account 

Hi Team, 

The Amount has been deleted from the customer's My Credit (101.7 SAR), Kindly raise it to the concerned team to have it transferred to the customer's bank account. 

Ticket NO : 202962 

Order NO : 6445955980 

Account NO : 425608010367859 

Customer's Name : mubarikuh Thwimer Al-Rehaili 

Bank's Name : Al-Rajhi Bank 

IBAN NO : SA80000425608010367859 

Regards 

Shakeeb 

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