Subject: RE: Missing items
From: Deepak Damodaran <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Con Loc <[email-masked]>, Dipesh Regmi <[email-masked]>, "[email-masked]" <[email-masked]>, Shipa Delivery Support <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Bhaskar Mandelia <[email-masked]>, K Nayan <[email-masked]>, Vishwajeet Singh <[email-masked]>, Anuj Sharma <[email-masked]>, Sanjana Suresh <[email-masked]>
Date: Sun, 15 Dec 2019 00:11:10 +0000

Hi Support Team,

Regarding the below order we have shipped the shipment in 02 Packages . Kindly confirm the same.

TRACKING_ID
INVOICE_NBR
PARTNER_CODE
CONTAINER_ID
PALLET_ID
PALLET_CLOSE_DATE
PALLET_CLOSE_TIME
ACTION_DATE
ACTION_TIME
USER_ID
TRANSACTION_TYPE
DELIVERY_TYPE
BATCH_CODE
BATCH_STATUS
S000288003512
9762553757
SHIPA
CONDISPWW9384
PLT0081307
29-Nov-19
4:30 AM
29-Nov-19
4:25 AM
DKUMA
LOAD
WCT
B3
CLOSE
S000288003512
9762553757
SHIPA
CONDISPWW9385
PLT0081307
29-Nov-19
4:30 AM
29-Nov-19
4:25 AM
DKUMA
LOAD
WCT
B3
CLOSE

Thanks & Regards,

Deepak Damodaran
Mob- No +971524307577
Tel No: 048164037

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, December 14, 2019 11:10 PM
To: Con Loc <[email-masked]>; Dipesh Regmi <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Missing items

External email sender, please take precaution.
Hi Team

Problem Statement: (Missing items)

Order Date : Nov 28, 2019

Order ID: 9762553757
Tracking ID: S000288003512
Assistance Required: Need missing item

Issue Description: Customer placed order for 3 items but as per the customer he has only received 2 items, Under the consignment details we can see that all 3 items has been Delivered from our side.

Customer history: 1 ITEMS OUT OF 3 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

The missing item is 161415957 - - Printed Cylindrical 2-Piece Accent Table Set - 52x52x57 cms ..... AED322.00

Regards,
Shakeeb
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