Subject: Ticket Assigned - Conversation with Anonymous
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 06 Dec 2019 12:45:23 +0000

Hi Shakeeb Arsalan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anonymous Anonymous                    HHi           04:23 PM, 06th Dec                     Anonymous                    I want to return the product           04:24 PM, 06th Dec                   Shakeeb                   Hi, Thank you for contacting us. How may I help you?           04:24 PM, 06th Dec                     Anonymous                    Product is broken           04:25 PM, 06th Dec                     Anonymous                    No tag also           04:25 PM, 06th Dec                   Shakeeb                   In the meantime, an exchange is not available at [email-masked]  . You can return online purchases through the below three channels:

 
 
· You can contact our customer support team on 800-xxxx to book a return and to be notified of the refund amount based on our return policy.

· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (Babyshop) store across the UAE.
 
Here’s what you need to do.
 
· 

Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Babyshop) store in the UAE.

· Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:25 PM, 06th Dec                     Anonymous                             04:26 PM, 06th Dec                     Anonymous                    No return option           04:26 PM, 06th Dec                     Anonymous                    Helo           04:29 PM, 06th Dec                   Shakeeb                   We are gonna share the order ID with our to update the status to delivered           04:29 PM, 06th Dec                   Shakeeb                   and after that you will be able to place a returm request           04:30 PM, 06th Dec                     Anonymous                    For Another product ,i made a  return order long days...but no update           04:31 PM, 06th Dec                     Anonymous                             04:33 PM, 06th Dec                     Anonymous                             04:33 PM, 06th Dec                     Anonymous                    Actually its not collected           04:33 PM, 06th Dec                     Anonymous                    I havethe item with me           04:34 PM, 06th Dec                   Shakeeb                   We are gonna raise it to our team regarding the collection for this order 9761232566           04:35 PM, 06th Dec                   Shakeeb                   to have the amount refunded the soonest           04:35 PM, 06th Dec                     Anonymous                    Ok           04:40 PM, 06th Dec                     Anonymous                    One I got from shipa delivery           04:40 PM, 06th Dec                   Shakeeb                   Is there anything else I can help you with?            04:41 PM, 06th Dec                   Shakeeb                   feel free to contact us for any further assistance           04:44 PM, 06th Dec                   Shakeeb                   Have a nice day           04:45 PM, 06th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/319236