Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 04 Dec 2019 13:20:20 +0000

Hi Shakeeb Arsalan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello! Just received our order 9762706506 - but appeared to be incorrect item delivered           04:31 PM, 04th Dec                   Shakeeb                   Hi, Thank you for contacting us. How may I help you?           04:35 PM, 04th Dec                   Shakeeb                   Can you please tell me dear what item was incorrect ?           04:37 PM, 04th Dec                   Shakeeb                   Hi, I'm not getting a response from you. Are we still connected?           04:40 PM, 04th Dec                     User                    Hi           04:41 PM, 04th Dec                     User                    We ordered kids car seat Order 9762706506 for Britax Romer Advansafix III           04:42 PM, 04th Dec                     User                    And received Britax Römer Kidfix 3           04:42 PM, 04th Dec                   Shakeeb                   Can you please share with me photo of the received Item           04:45 PM, 04th Dec                     User                             04:47 PM, 04th Dec                   Shakeeb                   We apologise dear           04:53 PM, 04th Dec                   Shakeeb                   but it is the same item you have ordered           04:53 PM, 04th Dec                   Shakeeb                   Hi, I'm not getting a response from you. Are we still connected?           04:56 PM, 04th Dec                     User                    No, it not           04:58 PM, 04th Dec                     User                    We ordered Advansfix 3 model           04:59 PM, 04th Dec                     User                    And received kidfix 3 model which is different           04:59 PM, 04th Dec                   Shakeeb                   We apologise dear           05:00 PM, 04th Dec                   Shakeeb                   we are gonna escalate the issue to the babyshop team to do the needful           05:00 PM, 04th Dec                     User                    Ok, when we can expect to have the correct item?           05:01 PM, 04th Dec                   Shakeeb                   we will get back to you once we get an  update           05:03 PM, 04th Dec                     User                    When it can happen?           05:03 PM, 04th Dec                   Shakeeb                   You will be contacted by the babyshop team to arrange the needful           05:04 PM, 04th Dec                     User                    When?           05:04 PM, 04th Dec                     User                    today? Tomorrow? In a week?           05:04 PM, 04th Dec                   Shakeeb                   With in 4-5 days dear           05:04 PM, 04th Dec                     User                    why so long?           05:05 PM, 04th Dec                   Shakeeb                   due to peak season at the moment           05:05 PM, 04th Dec                   Shakeeb                   feel free to contact us for any further assistance           05:09 PM, 04th Dec                   Shakeeb                   Have a nice day           05:09 PM, 04th Dec                     User                    I need a car seat for my child tomorrow. And this one I can not use, because it’s for oldest baby           05:11 PM, 04th Dec                     User                    So I wouldn’t wait for 4-5 days           05:12 PM, 04th Dec                     User                    I need it tomorrow           05:12 PM, 04th Dec                     User                    If you can not do anything then give me number of baby shop team           05:13 PM, 04th Dec                     User                    Or your manager           05:13 PM, 04th Dec                   Shakeeb                   Please be informed that you can contact us on "80022297467" or send an email to "" [email-masked]           05:16 PM, 04th Dec                   Shakeeb                   or you can  visit the nearest store and convey your concern           05:16 PM, 04th Dec                   Shakeeb                   feel free to contact us for any further assistance           05:19 PM, 04th Dec                   Shakeeb                   Have a nice day           05:19 PM, 04th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/312254