Subject: RE: Order partially delivered #6450079494
From: "Mohmed Musa (SA)" <[email-masked]>
To: Mohd Imran <[email-masked]>, ALL RUH OPS - Landmark <[email-masked]>
Cc: K Nayan <[email-masked]>, Sanjana Suresh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Date: Tue, 3 Dec 2019 12:23:28 +0000

Hi dears,

Please note MAK team has been notified to do the needful.

Best Regards,
Mohmed Musa

From: Mohd Imran <[email-masked]>
Sent: Tuesday, December 3, 2019 2:48 PM
To: Mohmed Musa (SA) <[email-masked]>; ALL RUH OPS - Landmark <[email-masked]>
Cc: K Nayan <[email-masked]>; Sanjana Suresh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>
Subject: RE: Order partially delivered #6450079494

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi,

@Mohmed Musa (SA)<mailto:[email-masked]>@ALL RUH OPS - Landmark<mailto:[email-masked]>,

Please help us to get this case resoleved.

Regards
Imran

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 2, 2019 5:22 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: K Nayan <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order partially delivered #6450079494

External email sender, please take precaution.
Hi Team,

We are still waiting update on below case.

Regards,
Fauzan

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "K Nayan" <[email-masked]<mailto:[email-masked]>>, "Sanjana Suresh" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 24, 2019 5:45:30 PM
Subject: RE: Order partially delivered #6450079494

Hi @K Nayan<mailto:[email-masked]> @Sanjana Suresh<mailto:[email-masked]>,

Please help us to close this KSA Aramex escalation, as we are not getting any reply from them.

Regards
Imran

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 24, 2019 3:23 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Order partially delivered #6450079494

External email sender, please take precaution.
Hi Team,

With reference to ticket #234986
Order ID # 6450079494

The order was placed on Nov 4, 2019. and it has been delivered in two consignment. However the consignment (45047804712) is partially delivered and 2 items are not delivered by Aramex. and the customer has paid the full amount of the order.  As per Aramex website and hybris the order has been delivered on 07 Nov 2019, we have escalated to Aramex to deliver the remain items but no response from there side.
Items which is not delivered
1- 161673621 - - Juniors Century Baby Walker  (SAR155.00)
2- 161359974 - - Juniors Walt 2-in-1 High Chair (SAR109.00).
Kindly check and assist us in this case.

Regards,
Fauzan
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>