Subject: Re: Technical Issue//Order ID: 6240445194
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 2 Jan 2021 06:18:56 -0700 (MST)

Hi Team, 

Please assist in getting the following item 154268270 cancelled. 

Regards 
Shakeeb 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, December 6, 2020 3:17:30 PM 
Subject: Technical Issue//Order ID: 6240445194 

Hi Team, 
Problem Statement: Technical Issue 

Order Date : Nov 9, 2020 
Order ID: 6240445194 
Tracking ID: NA 

Issue Description: The Customer placed the order on Nov 9, 2020, and it is pending since then. 

Case History: The customer reached out to us on Nov 17 , 2020, and since then the issue has been escalated to the warehouse team and they have told that the Due to tech issue order not shipped. 
PFB the attached screenshot of the response from warehouse. 

Assistance Required: We request you to look into this concern and help us to resolve the case on ASAP. 

Regards, 
Ebrahim Hageb