Subject: Re: Need Refund #6490096505
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: HAMZA <[email-masked]>, Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 1 Jan 2021 18:41:45 -0700 (MST)

Hi Imran, 

Any update on the below case. 

Regards. 
Fauzan 

From: "Mohd Imran" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "HAMZA" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 28 December, 2020 17:05:30 
Subject: RE: Need Refund #6490096505 

Checking with tech [ https://landmarkit.service-now.com/sc_request.do?sys_id=d170526adb11e49034fed4bdd39619db&sysparm_record_target=sc_request&sysparm_catalog=e0d08b13c3330100c8b837659bba8fb4&sysparm_catalog_view=catalog_default | 
REQ0193786 ] 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Monday, December 28, 2020 6:24 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: HAMZA <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Need Refund #6490096505 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to order # 6490096505 

Tracking ID: CRDSAL0019632320 

Order Date : May 8, 2020 

As per SaudiPost website the order has been retuned to origin on 20/06/2020 , and there is not date on Fareye, 

Kindly check and assist us to mark the order as NDR and process refund for customer. 

Regards, 

Fauzan 

From: "HAMZA" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 28, 2020 5:37:47 AM 
Subject: Need Refund 

Hi Team, 

Order Date : May 8, 2020 
Order ID: 6490096505 
Tracking ID: CRDSAL0019632320 

The customer placed an order on MAY but the order Not deliverd and returned,However the statues on hybris is still showing On progress and the customer need the refund. 

Kindly check and do needfull. 

Regards, 

Hamza 

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