Subject: Re: Not Delivered
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: YASSER LSM <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 31 Dec 2020 19:55:57 -0700 (MST)

Hi Yasseir, 

Please create a child ticket first then if you dont get any update within 3-5 days then escalate to us. 

Regards. 
Fauzan 

From: "YASSER LSM" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 15 December, 2020 10:49:34 
Subject: Not Delivered 

Hi Team, 

Subject: Not Delivered 

Order Date :Oct 31, 2020 
Order No: 6237535379 
Tracking No: Z2187393 
Ticket No: 1870093 
​ 
Issue Description: As per hybris, the status of the order is showing IN_PROGRESS. However, as per the above tracking number, the status of the order is showing RTO Warehouse on Nov 30 2020. Now the customer is asking for refund. 

Assistance Required: Kindly do the needful. 

Regards, 
Yasser.