Subject: RE: Refund Approval For Returned Item Under The Order ID 9611697013
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 30 Dec 2020 12:48:15 +0000

Proceed with goodwill

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, December 30, 2020 2:20 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ishan Ahuja <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval For Returned Item Under The Order ID 9611697013

External email sender, please take precaution.
Hi Team,

Please assist on the below case. As per Child ticket: #1863531 they have not physically received the item. Customer is saying they have returned the item but they do not have return AWB nor return receipt. Value of the refund is AED 45. On oracle no details are coming up.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 22, 2020 6:58:02 PM
Subject: Refund Approval For Returned Item Under The Order ID 9611697013

 Hi Team,

Problem Statement: Refund Approval for return item.

Ticket ID: 1773359
Order Date: Nov 2, 2020
Order ID: 9611697013
Return AWB: RP111220002938
Total Order Value: AED 45.00

RMA: 1000158359 & 1000158379

Issue Description: Customer raised a return request for 1 items and handed over them to the courier team. However, as per tracking the item, order is still not picked up by the customer. We tried confirming with the customer the return receipt and tracking id under which he have returned the item but customer is claiming that return receipt was not given to the customer while item collection

We have already raised the child ticket for the same to confirm whether the item have been received at the warehouse or not. However, warehouse is also claiming that they haven't received the item physically at the warehouse.

The item: 159931308 - - Full Length Jeans with Button Closure and Pocket Detail

Case History: Customer has contacted us for the multiple times regarding this complaint.

Assistance Required: Request you to provide a refund approval so that we can close this case.

Thank you for your help!

Regards,
Ishan

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