Subject: Re: POD Issue / Refund approval//Order ID: 6243530256
From: Shakeeb Arsalan <[email-masked]>
To: Ebrahim <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Wed, 30 Dec 2020 00:15:45 -0700 (MST)

[ https://landmark.atlassian.net/browse/REL-131988 | https://landmark.atlassian.net/browse/REL-131988 ] 

Do as discussed on teams 

From: "Ebrahim" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, December 30, 2020 11:19:45 AM 
Subject: Re: POD Issue / Refund approval//Order ID: 6243530256 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 28 December, 2020 12:05:57 
Subject: Re: POD Issue / Refund approval//Order ID: 6243530256 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Muhammad Saad" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Aessam" <[email-masked]>, "ShipaDelivery Support" <[email-masked]>, "Landmark Escalation Level 2" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ebrahim" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 23 December, 2020 12:46:55 
Subject: Re: POD Issue / Refund approval//Order ID: 6243530256 

Hi Seeta, 
Please find attached POD for your reference, 

Best Regards, 
Mohammed Saad 
Account Management 
[ http://shipa.com/logistics-for-business/shipa-delivery/ ] 
M: +966593314890 
[ mailto:[email-masked] | [email-masked] ] 
[ http://shipa.com/logistics-for-business/shipa-delivery/ | shipa.com/delivery ] 

On Tue, Dec 22, 2020 at 12:15 PM Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Requesting you to provide us the POD for tracking number SD000482171. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 29 November, 2020 14:03:09 
Subject: POD Issue / Refund approval//Order ID: 6243530256 

Hi Team, 

Problem Statement : POD Issue / Refund approval. 

Order Date : Nov 18, 2020 
Order ID: [ callto:6490498762 | 6243530256 ] 
Tracking ID: SD000482171 
Total value: 35.40 
Concept: MAX 

Issue Description :The Customer placed the order on Nov 18, 2020 , Please note that the customer has received only messages for the delivery ,However, the shipment still not delivered. 

Case history : The customer reached out to us on Nov 24, 2020 . and we are getting the below response from shipa team "As per the system, has been delivered successfully. Please confirm again from your end. 

Customer's history : The customer is with us since 3/31/19 and this is his 25th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb