Subject: Re: RE: Order status update/ 6249809973
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 11:37:20 +0000

Dear Faraz,     Thanks for contacting FarEye!! We have received your concern regarding the order status update. We are working on the same and will update you soon.         You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/e2f1f06a986f565f1e46d93003235e1df1e15001ddba410d25823eec34ffe5b6 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Prabhjot Kaur, Technical Engineer   FarEye- Enabling Digital Logistics        Call: +91 7065956595                   
                           
                            On
                            Tue, 29 Dec at  4:48 PM
                            ,  Faraz Lohani <[email-masked]>  wrote:
                             
 Hi 
@FarEye Support

 

 
 Please change the status of the above-mentioned order number as delivered as it is still showing shipped in hybris. 

 Kindly assist as the customer wants to return certain items. 

 PFA the screenshot of the delivered order 

 

  

  

 
 Thankyou and Regards, 

 Faraz Lohani 

 Customer Support Associate 

 Customer Service 

 [email-masked] 

 

 

 
From: Jessie Caparas <[email-masked]>
 
Sent: Tuesday, December 29, 2020 3:07 PM 
To: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Akshay Berry <[email-masked]>; Mohammad Musaed <[email-masked]>; Malik Ismail <[email-masked]>;
 Mohd Imran <[email-masked]> 
Subject: RE: Order status update/ 6249809973 
Importance: High 

 

   
 
 @Faraz Lohani 

 

 Please look into this. 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

 
From: Seeta Seeta <[email-masked]>
 
Sent: Tuesday, December 29, 2020 1:39 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>;
 Akshay Berry <[email-masked]>; Mohammad Musaed <[email-masked]>; Jessie Caparas <[email-masked]>;
 Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]> 
Subject: Re: Order status update/ 6249809973 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Please assist in updating the order status as Delivered, as per fareye the order has been successfully delivered on Dec 3 11:09 PM. On hybris the status is still
 showing that the order is in shipped status. Customer also wish to return some items in this order to the store, so kindly assist in getting the return validity extended. 

 

   

 
 Awaiting for your response. 

 

   

 

 

  

 
 
 Thanks & Regards, 
Seeta Kunwar 

 

 

 

From:
"asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 14 December, 2020 01:31:30 
Subject: Re: Order status update/ 6249809973

 

   

 

 
 
 Hi Team, 

 

 
 
 Any update? 

 

 

From:
"Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 10 December, 2020 02:51:29 
Subject: Order status update/ 6249809973

 

   

 

 
 
 Hi Team, 

 

 
 
 With reference to order number: 6249809973 

 
 
 The customer has received the order on 12/1/20 but till now the order status is not updated. 

 

 
 
 Regards, 

 
 
 Asjad. 

 

 

 

 
 
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