Subject: Re: Amount deducted, order not placed
From: Ishan Ahuja <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 29 Dec 2020 03:16:31 -0700 (MST)

Hi Team, 

Any Update Ticket ID - 1695009 

Thanks 
Ishan 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, December 19, 2020 8:14:02 PM 
Subject: Amount deducted, order not placed 

Hi Team, 

Transaction Date - 2/6/2020 
Transaction ID - 15422018902 
Amount - 5.500 KWD 
Issue Type - Drop Payment 
CS Remarks - Amount deducted, order not placed 

Issue Description - Customer tried to place an order but failed due to some payment issue. However, the amount of 5.500 KWD got deducted from his account and he haven't received any refund for the same. We have already raised the concern on Kuwait Finance Tracker sheet but they were asking for bank statement. Please find the attached bank statement for the same below. 

Thanks 
Ishan