Subject: Re: Urgent Refund 2000356286
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, JUHI GOEL <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 28 Dec 2020 23:18:53 -0700 (MST)

Hi Team, 

Requesting you to kindly deliver the shipment to our warehouse, as the customer is constantly contacting us for his refund and the refund is pending due to the items are not delivered. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "JUHI GOEL" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Tuesday, 29 December, 2020 11:37:35 
Subject: Urgent Refund 2000356286 

Ticket Number 1683144 

Hi Team, 

The aramex team has already picked up the return of order number 2000356286 under the Ref. Id K199E51 on 19th Nov, 2020, However the tracking id 43824065121 is invalid and the returned item has not reached the warehouse as yet. Also, there is no response from the courier team. 

Kindly check and update as the customer is asking about refund. 

Regards, 
Juhi.