Subject: RE: manual refund-9620330996
From: Mohd Imran <[email-masked]>
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, ccbackoffice <[email-masked]>, Jessie Caparas <[email-masked]>, Maha Idili <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 27 Dec 2020 12:10:13 +0000

Hi Prakash,

This is customer's first order with us.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Prakash Iyangar <[email-masked]>
Sent: Tuesday, December 15, 2020 7:05 AM
To: Mohd Imran <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; ccbackoffice <[email-masked]>; Jessie Caparas <[email-masked]>; Maha Idili <[email-masked]>
Subject: Re: manual refund-9620330996

What's the customers history?

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C838d330df8974af2188e08d8a0a64689%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637435983289828749%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GceArLPV%2Bw1ph7hPEMhjpMzmdUDqIgeUojAzSa1BIZ4%3D&reserved=0>
________________________________
From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 14, 2020 7:11:25 PM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Maha Idili <[email-masked]<mailto:[email-masked]>>
Subject: RE: manual refund-9620330996

Hi @Prakash Iyangar<mailto:[email-masked]>,

With reference to order ID 9620330996, the order was updated as delivered on 07/12/20 01:28 ,

The customer confirmed he didn't receive the order.

Case was escalated to OLM but they confirmed order is delivered and shared a picture of the customer's door. However, the customer confirmed not receiving the order

Kindly approve on initiating a manual refund for AED 338.80.

Regards,

Mohd. Imran

Customer Support WEB TEAM.

Landmark Tower, Dubai

+971-45172116

From: Maha Idili <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 14, 2020 5:10 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>
Subject: manual refund-9620330996

External email sender, please take precaution.

Dears,

With reference to order ID 9620330996, the order was updated as delivered on 07/12/20 01:28 ,

The customer confirmed he didn't receive the order and he  is calling on a daily basis asking for a solution.

we escalated on Fri, 11 Dec 2020 at 5:13 PM  with ticket number : 1861784 to LMG Delivery company but they confirmed they delivered and they shared a picture for the customer door but the customer confirmed that was not her door ,

please check and advice

Kindly approve on initiating a manual refund for AED 338.80 ,

Your help closing this case will be highly appreciated.

Regards ,

Maha Idili

Backoffice | Crystel

[email-masked]<mailto:[email-masked]>

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