Subject: Re: Refund Issue 6246197082
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Fatma Maher <[email-masked]>
Date: Sat, 26 Dec 2020 06:27:59 -0700 (MST)

Hi Team, 

The refund has been accepted after 2 times rejection and processed Manually refunded by payfort on 11/27/20, Now 3 weeks are over and the customer is claiming that he still did not receive the refund yet. 
and shared his bank statement with us. 

Can you please check and provide the RRN if the refund has been processed. 

Regards 
Shakeeb 

From: "Fatma Maher" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, December 26, 2020 5:09:26 PM 
Subject: Refund Issue 

Hi Team, 

Order no: 6246197082 

The refund has been rejected twice, then it was processed manually by payfort on 11/27/20. The customer is complaining that it has not been received in her bank account. 
Kindly check and do the needful. 

Regards, 
Fatma