Subject: Re: Refund Assistance - 9619398905
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, deepak damodaran <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 24 Dec 2020 16:07:24 -0700 (MST)

Hi Team, 

Kindly assist to close the below case. 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "deepak damodaran" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, December 23, 2020 11:39:13 PM 
Subject: RE: Refund Assistance - 9619398905 

[ mailto:[email-masked] | @Deepak Damodaran ] 

Any update? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, December 23, 2020 7:32 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Deepak Damodaran <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: Refund Assistance - 9619398905 

External email sender, please take precaution. 

Hi Jessie, 

Please advise if any update on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "deepak damodaran" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 21, 2020 11:29:01 PM 
Subject: RE: Refund Assistance - 9619398905 

[ mailto:[email-masked] | @Deepak Damodaran ] 

Need your help on this. 

Did we hand this over to OLM team? 

The customer is threatening to raise the complaint to DED. 

Need your immediate attention on the below case. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 21, 2020 9:57 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund Assistance - 9619398905 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 9619398905 

AWB: FP120220001401 

Order placed on Dec 1, 2020 and the order status is still showing shipped. As per the courier they did not receive the package and for warehouse we are still waiting to receive a response or the handover sheet regarding the same. 

Customer no longer wish to receive this order and is asking for a refund. Please assist to mark this as LIT and refunding the customer. 

Thank you for your help! 

Regards, 

Apoorv 

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