Subject: [JIRA] (REL-128632) Shukran not refunded back for cancelled order (order number: 9613227186)
From: "Sudhanshu Gandhi (Jira)" <[email-masked]>
To: "shakeeb arsalan" <[email-masked]>
Date: Thu, 24 Dec 2020 17:50:46 +0000

Sudhanshu Gandhi *made 2 updates* , *added 1 new comment* and *edited 1 comment*. REL-System Reliability Engineering - Landmark/REL-128632 Shukran not refunded back for cancelled order (order number: 9613227186) 

Sudhanshu Gandhi *made 2 updates* , *added 1 new comment* and *edited 1 comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiYzFkNzIzZWVmZjBhNDc2MGE0MGY5ZGY2OTdlZDliOWYiLCJwIjoiaiJ9 )

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REL-128632 ( https://landmark.atlassian.net/browse/REL-128632?atlOrigin=eyJpIjoiYzFkNzIzZWVmZjBhNDc2MGE0MGY5ZGY2OTdlZDliOWYiLCJwIjoiaiJ9 )

Shukran not refunded back for cancelled order (order number: 9613227186) ( https://landmark.atlassian.net/browse/REL-128632?atlOrigin=eyJpIjoiYzFkNzIzZWVmZjBhNDc2MGE0MGY5ZGY2OTdlZDliOWYiLCJwIjoiaiJ9 )
Updates
Sudhanshu Gandhi 9:44 pm GST Attachment: screenshot-2.png Assignee: Sudhanshu Gandhi Mais.Salah
Comments
Sudhanshu Gandhi 9:45 pm GST

Hi @Mais.Salah

Could you please check with Siebel team, why the point are in pending status?
Since the order got cancelled successfully at hybris end and hybris has released all the applied resources successfully.

Sudhanshu Gandhi 9:47 pm GST edited

Hi @Mais.Salah

Could you please check with Siebel team, why the point are in pending status?
Since the order order#9613227186 got cancelled successfully at hybris end and hybris has released but as per customer burned point not credited back.

Image Added

We have verified at Hybris end, all the applied resources released successfully.

Image Removed

View issue ( https://landmark.atlassian.net/browse/REL-128632?atlOrigin=eyJpIjoiYzFkNzIzZWVmZjBhNDc2MGE0MGY5ZGY2OTdlZDliOWYiLCJwIjoiaiJ9 )

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