Subject: New Reply Received - Customer's contact NO
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 22 Dec 2020 06:57:38 +0000 (UTC)

Hi Shakeeb Arsalan,  The customer has responded to the ticket.  Customer's contact NO  Ticket comment <div>Dear Customer, <br>
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We thank you for the follow up and your feedback. We would like nothing more than to resolve this matter for you. We deeply apologize for any inconvenience caused during this ordeal.<br>
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Kindly note we have been investigating the situation with our team and it has been confirmed that we will set the rest of your order out for delivery within today or maximum by tomorrow. <br>
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Should any further complications arise or you have any further questions or concerns, please do not hesitate to contact us again.<br>
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Best regards, 
</div>
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Bassil Thayabeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>21/12/2020 9:04 PM GMT+04:00<br>
<strong>To: </strong>EMP554 Dana Saleh ([email-masked])<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Re: [#1868314] - Customer's contact NO<br>
<br>
</div>Hello Dana,
<div> </div>

<div>The said shipment <span style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">SD000590377 </span>was partially received. </div>

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<div>As per follow ups  phone calls, I had to know that Shipa had received 3 boxes from babyshop one box for baby travel, one box for changing table and one bag that i had only received containing the 2 mattress covers item code <span style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">153074053</span> . </div>

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<div>The balanced items which are not yet delivered from Shipa are <span style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">162546931 - - Kit for Kids Printed Travel Bed with Safety Rails</span>

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<div dir="ltr">159066794 - - Juniors Ocean Galaxy Change Centre</div>
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<div>I had contacted shipa at the delivery date and they advised that the balanced items shall be delivered within 2 days.</div>

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<div>Please find below pic showing the conversation with the delivery guy for further investigation. </div>

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<div>Also i faced few days later with Babyshop order ref. 6254718153, a partial delivery only the side metallic stand which it was clear not a complete package than i had ejected the delivery and canceled the order. </div>

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<div>While the previous order had been reported through phone call (0550848773), as i mentioned previously, while the operator declared that the remaining items will be delivered within 2 days </div>

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<div>Sorry for the headache i'm making out here, but i need to reach for a conclusion while i want to cancel those items and only pay what i had received. I had to go purchase other items with no white Friday offer directly from stores as i had run out of times. </div>

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<div>Looking forward for further investigation as goods and money have been lost </div>

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<div dir="ltr">My apologies for this and Best Regards </div>

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<div dir="ltr">Ghassan Taleb</div>

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<div dir="ltr">Sent from my iPhone</div>

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<blockquote>On Dec 21, 2020, at 7:05 PM, Shipa Support ([email-masked]) &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,<br>
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Thank you for reaching out to Shipa!<br>
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Please note that as per the system, the order has been delivered to your side.<br>
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Please let us know of any problems you are facing in order for us to assist you further.
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Kind regards<br>
<br>
<span class="labelnormal"><span class="labelname_sf">Dana Saleh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration:none;color:#f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong>From: </strong>CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>21/12/2020 4:23 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Subject: </strong>Re: [#1868314] - Customer's contact NO<br>
 
<div dir="ltr">Gents,
<div> </div>

<div>Please note i only received the mattress covers 2 nos blue ones without other items which are mentioned in tracking list number <span style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">SD000590377 and followed by many follow ups with Shipa (phone calls from 0550848773) but also many confusions as they told the other items will be delivered but now it is mentioned that they are delivered </span>
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<span style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">Below attached picture is showing the item delivered one package of 3 from Shipa CCed dated on 12-Dec-2020</span><img style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
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<div>In all cases the cribs are not required and need to be cancelled as it was advised that all my order had been cancelled as per call dated 8-Dec</div>

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<div>Best Regards</div>

<div>Ghassan Taleb</div>

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<div dir="ltr">Sent from my iPhone</div>

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<blockquote>On Dec 21, 2020, at 1:33 PM, Babyshop &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Ghassan,<br>
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Thank you for reaching out to us.<br>
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We apologize for the inconvenience you have faced.<br>
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Regading the order 6248107993 we would like to inform you that the contact NO 0550848773 has been shared with our internal courier to arrange the delivery for the following item (161928010 - - Juniors Fairway 2-in-1 Crib - 130x70 cms)<br>
And regarding the below items:<br>
162546931 - - Kit for Kids Printed Travel Bed with Safety Rails<br>
159066794 - - Juniors Ocean Galaxy Change Centre<br>
153074053 - -<br>
The items were delivered on 05-12-2020 as per the courier partner under the following tracking NO SD000590377 as they have contacted you on the provided NO +966550848477 while placing the order and the delivery was arranged accordingly.<br>
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Feel free to reach out to us for any further assistance.<br>
&lt; br&gt;Your friends<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1868314