Subject: Re: Shipment of order 9616630600
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, AVNESH CHITTIMALA <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, AKASH YADAV <[email-masked]>
Date: Sun, 20 Dec 2020 14:35:31 -0700 (MST)

Hi Imran, 

Any update on the below case. The item still not cancelled 

Regards, 
Fauzan 

From: "Mohd Imran" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "AVNESH CHITTIMALA" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, December 14, 2020 6:28:37 PM 
Subject: RE: Shipment of order 9616630600 

Raised to tech [ https://landmarkit.service-now.com/incident.do?&sysparm_action=getRecords&displayvalue=all&sysparm_query=active%3Dtrue%5Enumber=INC0930147 | INC0930147 ] 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Sunday, December 13, 2020 3:57 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; AVNESH CHITTIMALA <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Shipment of order 9616630600 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to the order ID 9616630600. 

Kindly assist us to cancel the order as it has not shipped. 

Regards, 

Fauzan 

From: "AVNESH CHITTIMALA" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 8, 2020 6:21:31 AM 
Subject: Shipment of order 9616630600 

Hi Team, 

With reference to the order ID 9616630600. 

The order was placed on November 22nd, 2020, but items "Full Length Jeans with Pocket Detail and Button Closure" and "Glitter Printed Jog Pants with Drawstring and Pocket Detail"still not shipped. The rest 3 items were cancelled by warehouse and initiated the refund. As the items were not shipped created the child ticket and warehouse replied "Regarding this order we dont have any record in the system". Unable to cancel the items in hybris. Please solve the concern as soon as possible. 

Thank you in advance. 

Regards, 
Anvesh 

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