Subject: Re: Refund approval #8217846323
From: Shakeeb Arsalan <[email-masked]>
To: Akshay Berry <[email-masked]>, Reddy Prasad <[email-masked]>
Cc: farah humaidan <[email-masked]>, ecom cskuwait <[email-masked]>, Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Samer Salmeh <[email-masked]>, midhun madhu <[email-masked]>
Date: Sat, 19 Dec 2020 09:37:17 -0700 (MST)

Hi Akshay / Reddy, 

Confirmation message has been sent to the customer, However he did not get back to us yet. 
Will update you if he replied. 

Regards 
Shakeeb 

From: "Akshay Berry" <[email-masked]> 
To: "Reddy Prasad" <[email-masked]>, "farah humaidan" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "ecom cskuwait" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "midhun madhu" <[email-masked]> 
Sent: Saturday, December 19, 2020 8:17:56 PM 
Subject: RE: Refund approval #8217846323 

[ mailto:[email-masked] | @Shakeeb Arsalan ] Did the customer confirm receiving all the items? 

Please confirm here. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Reddy Prasad <[email-masked]> 
Sent: Saturday, December 19, 2020 6:03 PM 
To: Farah Humaidan <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Akshay Berry <[email-masked]> 
Cc: ecom cskuwait <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Samer Salmeh <[email-masked]>; Midhun Madhu <[email-masked]> 
Subject: RE: Refund approval #8217846323 

Dear Akshay 

Please confirm if ticket is closed 

Regards 

Reddy Prasad 

From: Farah Humaidan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 19, 2020 10:42 AM 
To: Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: ecom cskuwait < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund approval #8217846323 

External email sender, please take precaution. 

Dear Reddy, 

Please find attached email already sent to your team that shipment was delivered, all items were delivered on 10 DEC 

	

Farah Humaidan 

Senior Customer Support Executive 

Mob. +965 97238957 

Tel. +965 1881881 – 3132 

From: Reddy Prasad [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Friday, December 18, 2020 7:00 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Farah Humaidan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: ecom cskuwait < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund approval #8217846323 

Hi Farah 

Can we get update on trailing email on priority 

Regards 

Reddy Prasad 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 18, 2020 1:26 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; farah humaidan < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Cc: ecom cskuwait < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund approval #8217846323 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing this issue. 

Regards 
shakeeb 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "farah humaidan" < [ mailto:[email-masked] | [email-masked] ] >, "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "ecom cskuwait" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] >, "midhun madhu" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 12, 2020 7:33:05 PM 
Subject: RE: Refund approval #8217846323 

[ mailto:[email-masked] | @Farah Humaidan ] Can you please assist here as we are not receiving any response from the courier for the remaining 2 shipments. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 12, 2020 4:33 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: ecom cskuwait < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund approval #8217846323 

External email sender, please take precaution. 

​_ 

Hi Akshay, 

We would like to inform you that as per customer he received 3 boxes, however the courier partner is not getting back to us. 

Please advise? 

Regards, 

Shakeeb 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ecom cskuwait" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] >, "midhun madhu" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 6, 2020 6:13:05 PM 
Subject: RE: Refund approval #8217846323 

Thank you Siva. 

[ mailto:[email-masked] | @seeta.seeta ] Please check with the customer and courier about how many boxes received and delivered. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +971 4 5172125 

From: ecom cskuwait < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 6, 2020 4:39 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund approval #8217846323 

Dear sir, 

Please be informed the order placed with total 24 items all 24 items shipped In 05 Containers Through POSTA PLUS courier partner dated on 27/Nov/20 from WH, 

Find below Items shipped with containers 

158119982 ECKWT 71664 

1611359971 ECKWT 71672 

Thanks & Regards, 

Siva Prasad 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 06 December 2020 15:26 
To: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; ecom cskuwait < [ mailto:[email-masked] | [email-masked] ] >; Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund approval #8217846323 

[ mailto:[email-masked] | @ecom
 cskuwait ] [ mailto:[email-masked] | 
@Midhun Madhu ] Can u please help us know how many shipments / boxes was the order dispatched in. Customer is claiming missing items. 

161359971 - - Giggles Casual Baby Stroller 

158119982 - - Giggles Wooden Gliding Cradle 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +971 4 5172125 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 6, 2020 4:07 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund approval #8217846323 

External email sender, please take precaution. 

Hi Team, 

Kindly advise us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 5 December, 2020 09:07:40 
Subject: Refund approval #8217846323 

Hi Team, 

Hi Team 

Problem Statement: Refund approval. 

Ticket ID : 1811171 - 1820437 

Order Date : Nov 26, 2020 

Order ID : 8217846323 

Tracking ID : 100042823233 

Total Price: 64.4 KWD 

I ssue Description : Customer placed order for 24 items but as per the customer he/she has only received 22 items, Under the consignment details we can see that all 24 items has been shipped/Delivered from our side. 

Customer's history : two items out of 24 is missing, customer reported the issue first time as per history. The missing item are: 

161359971 - - Giggles Casual Baby Stroller the cost of the item is 

KWD34.20. 

158119982 - - Giggles Wooden Gliding Cradle the cost of the item is KWD31.20. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 

Samer 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C4a0935b7eb3546ff8d4f08d8a426c7a7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637439833751278177%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WfXDCuq3KSc%2F3Hv3xbm%2BmSnqdlimmkjy%2BBL7kxq2wcs%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com