Subject: Re: Order ID 7410333583
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Haedar Mohammad <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Seifeldin Tawfik <[email-masked]>, M Ataullah <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 15 Dec 2020 01:17:16 -0700 (MST)

Hi Jessie. 

Please note that it was already escalated to the WH team, and this is child ticket number; 1836654 
Please help us in closing this case. 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Haedar Mohammad" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Ezzaldeen Mahyoub" <[email-masked]>, "Seifeldin Tawfik" <[email-masked]>, "M Ataullah" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, 30 October, 2020 13:41:35 
Subject: RE: Order ID 7410333583 

Have we escalated this to the BH WH team to investigate? 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Friday, October 30, 2020 10:58 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Haedar Mohammad <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Seifeldin Mohamed Tawfik <[email-masked]>; M Ataullah <[email-masked]>; Nikhil Bishnoi <[email-masked]> 
Subject: Re: Order ID 7410333583 

External email sender, please take precaution. 

Hi Team, 

Please advise on the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Haedar Mohammad" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 29 October, 2020 03:35:37 
Subject: Order ID 7410333583 

Ticket 1628010 

Dear team 

Order ID 7410333583 

PFA, the customer claims that, he has received notification which says there is partial cancellation for the item (162167952), but when he has picked up the order , he found the item (162167952) and he did not find the item (161582774) , so in this case the refund has been done for this item (162167952) ,and it should be processed for this item (161582774) 

Please check and advise 

Regards 

Haedar 

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