Subject: [JIRA] Praveen Kumar Reddy mentioned you on REL-129724
From: "Praveen Kumar Reddy (Jira)" <[email-masked]>
To: "shakeeb arsalan" <[email-masked]>
Date: Sun, 13 Dec 2020 07:16:41 +0000

Praveen Kumar Reddy *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-129724 Refund rejected 3 times _ order no 6245822674& RMA 1000291725 

Praveen Kumar Reddy *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiYTEzZjc3NGUzNGU5NDFhNWE2MTJlNTI0MGZkN2EyN2YiLCJwIjoiaiJ9 )

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REL-129724 ( https://landmark.atlassian.net/browse/REL-129724?atlOrigin=eyJpIjoiYTEzZjc3NGUzNGU5NDFhNWE2MTJlNTI0MGZkN2EyN2YiLCJwIjoiaiJ9 )

Refund rejected 3 times _ order no 6245822674& RMA 1000291725 ( https://landmark.atlassian.net/browse/REL-129724?atlOrigin=eyJpIjoiYTEzZjc3NGUzNGU5NDFhNWE2MTJlNTI0MGZkN2EyN2YiLCJwIjoiaiJ9 )
Praveen Kumar Reddy 11:16 am GST

@shakeeb arsalan : Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in the MADA card and they are working to fix the issue. Meanwhile, we will share the failed transactions with them and they have processed the refund manually through the bank and It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-129724?atlOrigin=eyJpIjoiYTEzZjc3NGUzNGU5NDFhNWE2MTJlNTI0MGZkN2EyN2YiLCJwIjoiaiJ9 )

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