Subject: Re: Proof of transaction: Order Number: 6236935066 case id - 1649297
From: Shakeeb Arsalan <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 12 Dec 2020 03:05:04 -0700 (MST)

Please share the following RRN 031303618771 with the customer and ask him to check with his bank. 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, December 12, 2020 11:25:03 AM 
Subject: Proof of transaction: Order Number: 6236935066 case id - 1649297 

Hi Team, 

Problem statement: Refund issue - As per the Hybris and Jira team it has processed however the customer is still reporting that he has not received the refund. 

Jira Link: https://landmark.atlassian.net/browse/REL-129219 

Order Number: 6236935066 
Order Created: 10/29/2020 
Tracking id - CRDSAL0088858520 

Refund process date: 11/7/2020 

Assistance Required: Proof of transaction. 

Please note that we have checked with the Jira team with reference to the account statement shared by the customer however as per the jira team the transaction has been processed from our side and informed the customer to follow up with your bank as suggested by the Jira team. 

However, the customer is not accepting it and reporting to us that he has a doubt on the Finance team. 

We request you to please help us with the proof of transaction for the same and also note that the refund has been processed in SAR currency however the customer is sharing is account statement in BHD and the debit card number "4154 6444 0007 8508" shared by him is same which is appearing on Hybris in the payment section. 

Regards, 
Manish