Subject: RE: - Complaint - Order 6244358438 - MOC 14477581
From: Mohamed Nagy <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, Saad Alonaizi <[email-masked]>
Date: Wed, 9 Dec 2020 06:50:23 +0000

Hi @Seeta Seeta<mailto:[email-masked]>,

Please revert with screen shots for those cases to attach to the ministry, appreciate your support.

Regards,

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, December 9, 2020 10:48 AM
To: Mohamed Nagy <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Saad Alonaizi <[email-masked]>
Subject: [#1823265] - Complaint - Order 6244358438 - MOC 14477581

External email sender, please take precaution.
Hi Team,

Done!

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohamed Nagy" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "saad alonaizi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 8 December, 2020 15:38:26
Subject: FW: [#1823265] - Complaint - Order 6244358438 - MOC 14477581

Dear @seeta.seeta<mailto:[email-masked]>, @Shakeeb Arsalan<mailto:[email-masked]>,

Kindly send this Voucher to the customer today and revert back with the email screen shot,
MOC Urgent case,

Regards,

From: Marita Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 5, 2020 10:40 AM
To: Ron Thomas <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Cc: Julius Rodrigues <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Salman Mamajiwala <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1823265] - Complaint

Dear Centrepoint Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: 822-A897-5NFF-5EZ8-Y |Start Date: 05.12.2020 00:00:00|End Date: 05.03.2021 23:59:00

Type: Serial Voucher|Concept: CENTREPOINT|Territory: KSA|Checkout Site: N/A

Value: 100 SAR|Minimum Threshold Value: 101 SAR|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Regards,
Marita Dsouza
Ecommerce Content Merchandiser
Web Team | Landmark Group

From: Ron Thomas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 5, 2020 10:12 AM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Marita Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: Julius Rodrigues <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#1823265] - Complaint

@Marita Dsouza<mailto:[email-masked]>

Regards,
Ron Thomas
Web Team | Landmark Group
T: +97145172134

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Reply-To: Centrepoint <[email-masked]<mailto:[email-masked]>>
Date: Friday, December 4, 2020 at 10:56 PM
To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Cc: Ron Thomas <[email-masked]<mailto:[email-masked]>>, Julius Rodrigues <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1823265] - Complaint

External email sender, please take precaution.
Dear Team,
Kindly issue the voucher of  100 SAR for the below order ID use within 3 months at Centrepoint stores for a threshold of 101 SAR.
Order number 6244358438
Have a Dashing December
Mohammad Albqour
Back Office
[email-masked]<mailto:[email-masked]>

On Fri, 4 Dec at 10:49 PM , محمد المدبولي <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,
Kindly note customer contacted and his case solved.
Have a Dashing December
Mohammad Albqour
Back Office
[email-masked]<mailto:[email-masked]>

1823265:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com