Subject: Re: Order not delivered (RTO)
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, FarEye Support <[email-masked]>, salshwaya <[email-masked]>, [email-masked], aasalih <[email-masked]>, Vishwajeet Singh <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 3 Dec 2020 19:00:05 -0700 (MST)

Hi Jessie, 

Still we are waiting for the response. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Fauzan Musalman" <[email-masked]>, "FarEye Support" <[email-masked]>, "salshwaya" <[email-masked]>, [email-masked] 
Cc: "aasalih" <[email-masked]>, "Vishwajeet Singh" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, November 29, 2020 9:11:03 PM 
Subject: RE: Order not delivered (RTO) 

[ mailto:[email-masked] | @[email-masked] ] [ mailto:[email-masked] | @[email-masked] ] 

Need your help on this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Sunday, November 29, 2020 7:13 AM 
To: FarEye Support <[email-masked]>; Jessie Caparas <[email-masked]> 
Cc: [email-masked]; [email-masked]; Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Order not delivered (RTO) 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us on the below case its still not marked NDR. 

Regards, 

Fauzan 

From: "FarEye Support" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: [email-masked], [email-masked], "Vishwajeet Singh" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, November 21, 2020 11:52:35 AM 
Subject: Re: RE: Order not delivered (RTO) 

Dear Jessie, 

We tried reaching you but could not get a response from your side. We are proceeding with the ticket # 175043 closure.Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595. Counting you among our customers is something for which we are especially grateful. 

​ 

You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F7924e321733e380689ea9b4dd0c966d337c4ae1bcd8fbf576cbf4647b99fe4e4&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C4c00b2de41e9462773c308d89414ab64%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637422163786081143%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mO5x%2F%2BElyxT2B4eMt%2BlxZw9qzbns%2FMUu4oYVbUWQA6c%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/7924e321733e380689ea9b4dd0c966d337c4ae1bcd8fbf576cbf4647b99fe4e4 ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C4c00b2de41e9462773c308d89414ab64%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637422163786081143%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B6GKTN0xIn3v8M8hQxeS0sXczYP8aLTPzrrffKjv8Vg%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 

Thanks and Regards, 

Skand Singh 
Technical Engineer | FarEye 

Call: +91 70-6595-6595 

|| [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C4c00b2de41e9462773c308d89414ab64%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637422163786091099%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QZcM4ry1OiHkk5xsh8p2p8e1fXf3zRaxnSn75GkjufY%3D&reserved=0 | www.getfareye.com ] 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

On Thu, 19 Nov at 1:27 PM , Jessie Caparas <[email-masked]> wrote: 

[ mailto:[email-masked] | @saad
 i. binshuwayyi ] [ mailto:[email-masked] | 
@Ahmed A. Saleh ] for your help please. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +97145172087 

BQ_BEGIN

From: FarEye Support <[email-masked]> 
Sent: Tuesday, November 17, 2020 5:03 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: Re: RE: Order not delivered (RTO) 

External email sender, please take precaution. 

Dear Jessie, 

We would like to inform you that Saudi Post pushed the update status " Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system. 

You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F7924e321733e380689ea9b4dd0c966d337c4ae1bcd8fbf576cbf4647b99fe4e4&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C4c00b2de41e9462773c308d89414ab64%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637422163786091099%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0bJYLAdzfxg6ddW1FfN7FOMJARt2641WOlB2w8FJT2c%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/7924e321733e380689ea9b4dd0c966d337c4ae1bcd8fbf576cbf4647b99fe4e4 ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C4c00b2de41e9462773c308d89414ab64%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637422163786101055%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SudMJJsbMOMm%2BY53wKVX1jchC8hntpyfcCc5HKPNEBw%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 

Thanks and Regards, 

Skand Singh 
Technical Engineer | FarEye 

Call: +91 70-6595-6595 

|| [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C4c00b2de41e9462773c308d89414ab64%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637422163786101055%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oWtlsBoWCd7tTffTnGZ0aQlWM8gwcwzCjaFQsT%2FmsLs%3D&reserved=0 | www.getfareye.com ] 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

BQ_BEGIN

On Tue, 17 Nov at 12:03 PM , Vishwajeet Singh <[email-masked]> wrote: 

Dear [ mailto:[email-masked] | 
@FarEye Support ] Team, 

Pl change the status & confirm once done. 

Regards, 

VJ 

Supply Chain || Landmark Group 

Landmark Tower, 18 th Floor , Dubai Marina 

UAE M +971-585429874 

UAE P +971-45174259 

KSA M +966-596014307 

BQ_BEGIN

From: Jessie Caparas <[email-masked]> 
Sent: Tuesday, November 17, 2020 10:09 AM 
To: Vishwajeet Singh <[email-masked]>; FarEye Support <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Order not delivered (RTO) 
Importance: High 

Hi Team, 

Please initiate RTO. 

04/11/2020 09:22 

[ mailto:[email-masked] | @Vishwajeet
 Singh ] for your approval please. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +97145172087 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 16, 2020 7:01 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Order not delivered (RTO) 
Importance: High 

External email sender, please take precaution. 

Hi Team. 

Problem Statement: Order not delivered (RTO) 

Order Date : 27-Oct-2020 

Order ID: 6236327801 

Tracking ID: CRDSAL0087604120 

Assistance Required: Need Urgent Refund. 

Issue Description: The order was placed on 27-Oct-2020 , and shipped with Saudi Post under tracking ( CRDSAL0087604120 ). Now as per Saudi Post website the shipment has been returned to WH on 04-Nov-2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

Thank you for your help. 

Regards, 

Fauzan 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C4c00b2de41e9462773c308d89414ab64%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637422163786101055%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bY7VACfXeuFhMKJB2k%2FUp5b6W%2BPsFV2TswGzHeAc8io%3D&reserved=0 | 
www.landmarkgroup.com ] 

BQ_END

175043:211857 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C4c00b2de41e9462773c308d89414ab64%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637422163786111011%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2%2BYWy9cI8b73zjZE5H1C%2BTweinbyT5iIaIpANKpWXkI%3D&reserved=0 | 
www.landmarkgroup.com ] 
BQ_END

BQ_END

175043:211857 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com