Subject: RE: Amount Deduction // [email-masked] // 1463377
From: Mustafa Chakki <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, Nitesh Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>, Anju John <[email-masked]>, Harish Thakor <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 3 Dec 2020 11:53:42 +0000

REFUNDED

IP Address168.187.70.73Batch ID-1
Transaction Date/TimeThu Nov 19 16:32:05 AST 2020Post Date1119
Transaction ID202032453637392Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******7595Card ExpirationJan , 2024
Transaction Amount58.400Currency Code414
Merchant Track ID159948228800001448Result CodeCAPTURED
Host Response00Authorization Code511850
AVS ResponseCVD2 Validation Repsonse
Reference ID032496000213STAN ID638674
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Mohammad Shababe Quamar <[email-masked]>
Sent: Sunday, November 22, 2020 5:34 PM
To: Apoorv Joshi <[email-masked]>; Mustafa Chakki <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Nitesh Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Amount Deduction // [email-masked] // 1463377

Hi @Mustafa Chakki<mailto:[email-masked]>

Please close this case.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 21, 2020 7:59 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount Deduction // [email-masked]<mailto:[email-masked]> // 1463377

External email sender, please take precaution.
Hi Shababe,

Kindly assist in closing the below case on priority. This was added to KW Finance sheet as well and as per the update there, they require the bank statement for this which has been shared since Oct 21, 2020.

Transaction ID: 025110016087
Amount to refund: KWD 58.40

Please look into this. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 21 October, 2020 21:24:48
Subject: Re: Amount Deduction // [email-masked]<mailto:[email-masked]> // 1463377

Hi Mustafa,

Need your assistance to close the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 2 October, 2020 14:17:45
Subject: Re: Amount Deduction // [email-masked]<mailto:[email-masked]> // 1463377

Hi Rashid,

Kindly update us on below case.

Regards,
Fauzan

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 17 September, 2020 19:34:43
Subject: Re: Amount Deduction // [email-masked]<mailto:[email-masked]> // 1463377

Hi Rashid

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 15, 2020 12:11:57 PM
Subject: Amount Deduction // [email-masked]<mailto:[email-masked]> // 1463377

Hi Team,

With reference to email address: [email-masked]<mailto:[email-masked]>, Customer is complaining that an amount was deducted on 07 Sept, 2020 however as per our records, no order was placed on that date.

Customer provided the statement as attached.

Kindly look into this and do the needful.

Thanks,
Nitesh

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