Subject: Re: Refund Not initiated yet: Case id - 1789968 Order Number: 9615386332 Order Number: 9615602491
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 2 Dec 2020 09:00:44 -0700 (MST)

Hi Team, 

Please assist in closing the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, December 2, 2020 1:29:19 PM 
Subject: Refund Not initiated yet: Case id - 1789968 Order Number: 9615386332 Order Number: 9615602491 

Hi Team, 

Please note that as as per the BI publisher the items is not been reflected as received however as per the return tracking id it has delivered to the warehouse on 11/25/2020. 

Problem statement: Refund Not initiated yet 

Case id - 
Order Number: 9615386332 
Order Created: 11/18/2020 
Tracking id - 46043708012 
Return request created: 11/18/2020 
RMA - 1000202076 
​ 
Order Number: 9615602491 
Order Created: 11/19/2020 
Tracking id - 46043597740 
Return request created: 11/21/2020 
RMA - 1000196866 
Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 11/25/2020 still the refund for the same has not been initiated. 

Regards, 
Manish