Subject: Refund Not Processed // 6230601959 // Need to approve the refund
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>
Date: Wed, 25 Nov 2020 22:36:06 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Oct 6, 2020 

Order ID: 6230601959 
Return Tracking ID: 46378791701 
Child ticket ID; 1737780 
Item name ID; 157076351 - - FLORMAR Waterproof Eye Liner, Q, 8 
Value of the items; 112 SAR 
Assistance Required: Need urgent process the RMA 1000051773 

Issue Description: The customer was raised a return request for order No 6240190368, and returned item of this 6230601959 as well with same shipment, however as per oracle there is nothing received as unexpected item, so kindly look into this and help us in closing this case. 

As per tracking ID it has been received from our end, so kindly process the RMA, 

Thanks & Regards, 
Seeta Kunwar