Subject: RE: Refund not processed - 6226805745 (MOC case)
From: Jessie Caparas <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 26 Nov 2020 03:20:48 +0000

Thanks @Sachin Maheshwari<mailto:[email-masked]>

Please proceed @seeta.seeta<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Sachin Maheshwari <[email-masked]>
Sent: Wednesday, November 25, 2020 9:35 AM
To: Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>
Subject: RE: Refund not processed - 6226805745 (MOC case)

Ok proceed

Regards,
Sachin

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 25, 2020 2:09 AM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 6226805745 (MOC case)
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below items?

Customer claims to have returned them under tracking ID 46284627480 however we are not able to track it.

The customer has multiple orders with us from March.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 25, 2020 2:06 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 6226805745 (MOC case)

External email sender, please take precaution.
Hi Team,

Please advise on the below case as we have checked in oracle however we do not see any details there for the below return.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 11 November, 2020 17:37:35
Subject: Fwd: Refund not processed - 6226805745 (MOC case)

Dear Team,

Problem Statement: Refund Not Processed
Order Date : 24/09/2020
Order ID: 6226805745
Return Tracking ID: 46284297673
RMA: 1000028729
Assistance Required: Process refund asap.

Issue Description: The customer has confirmed that the items were returned, but the tracking id is showing invalid. We have raised a child ticket on 1622221 on Oct 27, but there is no response yet. The total refund value is SAR 431.00

1. 162092081
2. 162165823
3. 160823355
4. 158937993

The customer is with us since March 2020 and have completed 7 transactions with us. The customer is threatening to go the consumer courts now.

Kindly assist with the refund.

Regards,
Nikhil
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