Subject: Re: Refund not processed - 6232778538
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 24 Nov 2020 00:21:20 -0700 (MST)

Hi Team, 

Kindly assist with the refund. None of the items were returned back to us as per Oracle BI, but as per the AWB tracking the items were delivered back to us on Oct 25. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, 17 November, 2020 11:18:16 
Subject: Fwd: Refund not processed - 6232778538 

Dear Team, 

Problem Statement: Late refund 

Order Date: Oct 13, 2020 
Order ID:6232778538 
RMA: 1000086486 
Tracking ID: 46288853973 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 

As per the tracking we can see that the item has been returned to our warehouse on Oct 25, 2020. However, the refund still not processed. 

The child ticket was raised on 1623252 on Oct 27, and there is no response on the same. 

Please check and advise as customer waiting for refund. 

Thank you for your help 

Regards, 
Nikhil 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Thursday, 12 November, 2020 17:07:28 
Subject: Refund not processed - 6232778538 

Dear Team, 

Problem Statement: Late refund 

Order Date: Oct 13, 2020 
Order ID:6232778538 
RMA: 1000086486 
Tracking ID: 46288853973 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 

As per the tracking we can see that the item has been returned to our warehouse on Oct 25, 2020. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Nikhil