Subject: L0 Auto Assignment Test
From: Saurabh Dadu <[email-masked]>
To: mustehsan.siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>
Date: Wed, 18 Nov 2020 15:20:06 +0000

Dear Jessie,

Tomorrow we will try to auto assign the tickets to agents based on Languages (Arabic/English). This will help allocate optimum level of tickets to each agent, balancing out. Also currently Supervisors need to manually check the language before allocating, this would be automated. It takes 1 person right now to constantly just keep managing the queues and allocating cases.

Hopefully this will fix the problem. We will know within first 3 - 4 hours how its working. If it doesn't work ok, we will remove it.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203