Subject: Re: Return Processing Request - 9609033503
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Vaibhav Ohri <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nitin Kumar Shyamlal Mehta <[email-masked]>
Date: Sun, 15 Nov 2020 01:34:49 -0700 (MST)

Hi Team, 

Any update on the below case. customer is chasing us. 

Regards, 
Fauzan 

From: "Apoorv Joshi" <[email-masked]> 
To: "Vaibhav Ohri" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 10 November, 2020 00:13:50 
Subject: Re: Return Processing Request - 9609033503 

Dear Vaibhav, 

Please advise if it has been sent to the conloc, no update on tracking. 

Regards, 
Apoorv 

From: "vaibhav ohri" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, November 9, 2020 6:45:05 AM 
Subject: Re: Return Processing Request - 9609033503 

Dear Apoorv 

It will be sent to conloc today. 

Regards 

Vaibhav Ohri 

From: Apoorv Joshi <[email-masked]> 
Sent: 09 November 2020 03:21 
To: Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Vaibhav Ohri <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: Return Processing Request - 9609033503 

External email sender, please take precaution. 
Hi Team, 

Please advise if any update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "vaibhav ohri" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, November 7, 2020 9:48:31 AM 
Subject: RE: Return Processing Request - 9609033503 

[ mailto:[email-masked] | @Vaibhav Ohri ] can we please check on this? 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Friday, November 6, 2020 1:36 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Return Processing Request - 9609033503 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 9609033503 

AWB: RP102020001156 

Customer returned the following item under the above AWB: 162598019. The AWB is hs no updates since Oct 21, 2020 and we have already raised to LMG to confirm whether the items have been delivered to our warehouse or not on Nov 3, 2020 but no response. 

We also raised Child ticket: #1644378 on Nov 2, 2020 to process RMA: 1000087619.and check whether the items are at warehouse but no action on that either. 

Please assist in closing this case as the customer is contacting on a daily basis. Thank you for your help! 

Regards, 

Apoorv 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com