Subject: Re: Refund not initiate / 8204984739
From: Shakeeb Arsalan <[email-masked]>
To: Rashid Kaskar <[email-masked]>, Mustafa chakki <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>, escalations dxbteam <[email-masked]>, anju john <[email-masked]>, Harish thakor <[email-masked]>
Date: Fri, 13 Nov 2020 09:37:13 -0700 (MST)

Hi Team, 

Please assist regarding the following concern. 

Regards 
Shakeeb 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, October 28, 2020 6:52:17 PM 
Subject: Refund not initiate / 8204984739 

Hi Team, 

The customer has placd his order on Sep 26, 2020 but order returned back to the warehouse and amount refunded in form of voucher. However, customer don't want his refund as a voucher, so crystal team disabled the voucher and created the Hybris ticket on Oct 14, 2020 but still amount has not initiate. 

So we request you please do the needful and help us to close this case as soon as possible. 

Order number - 8204984739 
Hybris Ticket number - 03659007 

Ticket number - 1626196 

We are looking forward to your reply. 

Regards 
Rehan