Subject: Undelivered Mail Returned to Sender
From: [email-masked] (Mail Delivery System)
To: [email-masked]
Date: Thu, 5 Nov 2020 23:00:19 -0700 (MST)

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Subject: Re: Late refund (Cancelled RMA) 2000333903
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ishan Ahuja <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 5 Nov 2020 23:00:17 -0700 (MST)

Hi Team, 

Please check and advise regarding the below case. 

Regards 
Shakeeb 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, November 6, 2020 11:18:59 AM 
Subject: Late refund (Cancelled RMA) 

Hi Teem, 

Ticket- 1653293 

Problem Statement: Cancelled RMA 

Order Date: Oct 24, 2020 
Order ID: 2000333903 
RMA: 1000106341 
Tracking ID: 43821273300 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking, we can see that the item has been returned to our warehouse on Nov 4, 2020. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Ishan