Subject: Refund Not Processed 6233433862
From: Samer Salmeh <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 5 Nov 2020 08:04:00 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Oct 16, 2020 
Order ID: 6233433862 
Child Ticket: 1629769 

Return Tracking ID: 46288557350 
RMA: 1000084414 
Assistance Required: Process the refund as soon as possible. 

Issue Description: Customer raised a return request for 7 items and we have checked with the tracking number that the items have been delivered to the warehouse on 24 Oct but according to the hybris the refund has been not processed yet, So we request you to check under RMA 1000084414 and kindly process the refund as soon as possible. 

Kindly note we escalated to WH since 7 days ago, no respone. 

Kindly check and advise. 

Regards,